Network Request Fulfillment Project Manager
CACI International Inc
full-time
Posted on:
Location Type: Office
Location: Sterling • Colorado, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,300 - $189,600 per year
Job Level
SeniorLead
Tech Stack
ITSMPMPTypeScript
About the role
- work closely with the Project Lead to implement and optimize procedures for efficiently handling network requests
- ensuring high-quality service delivery and customer satisfaction
- assist the Lead as needed; lead projects to design, implement, and enhance network fulfillment service requests
- assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests
- collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs
- implement and manage tools and technologies to support efficient request fulfillment
- assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance
- oversee the request fulfillment queue, ensuring proper prioritization and resource allocation
- assist in the development and maintenance a knowledge base for common network requests and solutions
- provide regular reports on request fulfillment performance to senior management
- identify and implement automation opportunities to streamline request projects
- manage relationships with vendors and service providers involved in request fulfillment
- ensure compliance with relevant IT governance frameworks, customer and industry standards
- collaborate with cross-functional teams to ensure smooth fulfillment of service requests
Requirements
- Bachelor's degree in technical management or related field
- 7+ years of work related experience
- TS/SCI with Poly required
- Understanding of networking concepts, technologies, and best practices
- Proven experience in leading IT projects, particularly in process improvement
- Familiarity with IT service management frameworks (e.g., ITIL)
- Experience with ticketing systems and IT service management tools
- Excellent project management skills
- Strong analytical and problem-solving abilities
- Outstanding communication and interpersonal skills
- Ability to work effectively in a team environment
- ITIL certification preferred; additional PM certifications (e.g., PMP) a plus
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networking conceptsprocess improvementproject managementKPI developmentautomationservice level agreementsstandard operating proceduresrequest fulfillmentIT service managementticketing systems
Soft skills
communicationinterpersonal skillsanalytical skillsproblem-solvingteamworkleadershipcollaborationcustomer satisfactionresource allocationreporting
Certifications
Bachelor's degreeTS/SCI with PolyITIL certificationPMP certification