Reception and Support Advisor
CA LUBERON MONTS DE VAUCLUSE
full-time
Posted on:
Location Type: Office
Location: Cavaillon • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Welcome the public, provide information and support to users
- Provide in-person and telephone reception with a professional, supportive and inclusive approach
- Inform, guide and advise users on administrative procedures and available programs
- Provide the forms and supporting materials required for procedures
- Deliver individualized support to users, in coordination with the two advisors
- Assist users in semi-independent use of computer workstations: onboarding to digital tools and completion of online procedures
- Participate in organizing and following up on appointments with Point Justice partners
- Contribute to the management and facilitation of the France Services space
- Participate in local partnership initiatives and in the life of the France Services network
- Keep up to date with news, programs and developments from partners and services in the area
Requirements
- Training or experience in reception and public-service roles
- Basic knowledge of the administrative environment and public service procedures
- Proficiency with digital tools and ease in supporting users’ digital activities
- Strong verbal and written communication skills, with a pedagogical approach
- Strong customer-service orientation and the ability to adapt to diverse audiences
- Ability to handle complex or sensitive situations calmly and with good judgment
- Ability to work as part of a team with a cooperative and complementary mindset
- Strict respect for confidentiality and professional discretion
- Personal qualities: commitment to public service, dynamism, responsiveness, reliability, professional discretion and a neat appearance
Benefits
- Employer contribution to a certified health insurance plan (mutuelle)
- Employer contribution to a group provident insurance plan
- 75% coverage of transport costs
- CNAS
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative procedurespublic service proceduresdigital tools proficiency
Soft skills
verbal communicationwritten communicationcustomer service orientationadaptabilityteamworkjudgmentconfidentialityprofessional discretioncommitment to public servicereliability