Global Operations Manager

C-Serv

Global Operations Manager at C-Serv leading consultant lifecycle and multi-country compliance. Managing client operations and developing a team in a fast-growing IT consulting firm.

Posted 6/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £60,000 - £65,000 per yearWebsite

About the role

Key responsibilities & impact

Consultant lifecycle — end to end. From the moment a placement is confirmed to the day a consultant exits, you own the experience. Onboarding, check-ins, contract renewals, offboarding — all of it, across 10+ countries.
Multi-country compliance and EOR management. You'll personally manage our EOR provider relationships across active markets. Visa and right-to-work processes, payroll accuracy, country-specific compliance — this is yours to own, not delegate.
Client operations. You're the primary point of contact when things need to be resolved. Client escalations, invoicing coordination alongside RevOps, PSA administration, vendor and IT management — the infrastructure that keeps the business running.
Your team. You'll lead a Consultancy Engagement Lead and two Consultancy Engagement Coordinators — setting standards, running 1:1s, developing each person, and building a team that performs under pressure.

Requirements

What you’ll need

You've been an early or first ops hire in a scaling firm — preferably professional services — and built SOPs before you managed anyone
You've personally managed EOR providers across 5+ countries, including at least one high-complexity market (Saudi Arabia, Egypt, UAE, or equivalent) — not managed someone who did
You've managed and developed people — can point to direct reports you've genuinely grown, not just supervised
You're financially sharp — comfortable in Excel, able to track utilisation, PTO liability, invoicing, and expenses without needing it set up for you
You've worked inside a PSA platform (Certinia, Kantata, HaloPSA, or equivalent) in a live environment
You have exposure to employment law — can read a contract, flag issues, and know when to escalate to legal
You've worked in a start-up or early-stage business and you roll your sleeves up without being asked
You're extremely organised — multiple workstreams, multiple time zones, nothing falls through the cracks
References should confirm you were the reason things held together during a growth phase — not just that you were present for it.

Benefits

Comp & perks

£60,000 – £65,000 base salary + performance bonus
Fully remote — work from anywhere in the UK
A genuine seat at the table in a business that's building something real
Direct access to the CEO — no politics, no layers
A team to lead and develop from day one
The autonomy to build the function your way
A values-led, DEI-committed, 100% woman-owned business

ATS Keywords

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Hard Skills & Tools

SOP DevelopmentContract ManagementPayroll AccuracyUtilisation TrackingPTO Liability ManagementInvoicing CoordinationEmployment Law ExposureVisa ProcessesRight-To-Work ProcessesClient Escalation Management

Soft Skills

Organizational SkillsTeam DevelopmentProblem SolvingCommunicationAdaptability