By Light Professional IT Services

Instructor/Training Developer – Intermediate

By Light Professional IT Services

full-time

Posted on:

Location Type: Hybrid

Location: McLean • Virginia • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSM

About the role

  • Develop and deliver virtual and in-person training for all modules and functional areas of the DCMA CAFM SaaS solution to an estimated 50 users, ensuring users can independently operate and maximize the solution’s capabilities.
  • Prepare comprehensive training materials (agendas, manuals, user guides, job aids, evaluation forms, certificates, and supporting documentation) compliant with Section 508 accessibility standards.
  • Coordinate and conduct instructor-led and web-based training sessions, including national, regional, on-site, and remote formats as requested by DCMA.
  • Update and adapt training content in response to system upgrades or substantive changes in functionality (i.e., more than 20% change).
  • Provide online access to up-to-date educational content, user manuals, courseware, technical reports, and other related documents for all trainees and the COR, COTR, and IT PM.
  • Collect and evaluate training feedback to inform continuous improvement of instructional methods and course materials.
  • Collaborate with government stakeholders to ensure training aligns with CAFM operational requirements and user needs.
  • Deliver all training materials to the COR for review at least 20 business days prior to events and revise per government feedback within five business days.
  • Maintain organized records of training attendance, participant evaluations, and issued training certificates.
  • Work primarily from By Light’s Headquarters located in McLean, VA.

Requirements

  • Bachelor’s Degree in Education, Instructional Design, Information Technology, Business Administration, or a related field.
  • Minimum 3 years' experience as a technical instructor, training developer, or instructional designer, preferably supporting software, enterprise SaaS, or facility management solutions in a federal environment.
  • Demonstrated ability to develop and deliver technical training including virtual, in-person, and hybrid formats to diverse user groups.
  • Proficiency in preparing professional training materials and user documentation in alignment with government and Section 508 accessibility requirements.
  • Experience delivering training using distance learning/webinar technologies and collaboration platforms (e.g., MS Teams, Zoom, WebEx).
  • US citizenship required and eligibility for DoD background investigation prior to accessing government systems or facilities.
  • Security Clearance: Tier 3 (T3) / IT-II Public Trust or equivalent (eligibility required).
  • Preferred: experience training or supporting users of Computer-Aided Facility Management (CAFM) or related facilities/real property management solutions.
  • Preferred: prior experience supporting DCMA, DoD, or other federal agency IT/facility management programs.
  • Preferred: advanced knowledge of Section 508 and WCAG 2.0 accessibility compliance.
  • Preferred: professional certifications relevant to training and instructional design (e.g., CompTIA CTT+, CPLP, ATD Master Trainer, CTT+).
  • Preferred: familiarity with e-learning authoring tools (e.g., Articulate, Captivate), learning management systems (LMS), and adult learning best practices.
  • Preferred: ITIL Foundation or similar IT service management certification.
  • Preferred: experience presenting to diverse audiences, including C-level government and technical staff.
Benefits
  • Medical, Dental & Vision Coverage
  • Wellness Program
  • 401(k) Matching
  • Disability (Short Term & Long Term)
  • Employee Assistance Program
  • Life Insurance
  • Education & Training
  • Generous Leave Policy (11 Federal Holidays, PTO, and Military Leave)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical training developmentinstructional designuser documentation preparationdistance learningwebinar technologieshybrid training deliveryaccessibility complianceCAFM solutionsenterprise SaaSfacility management
Soft skills
collaborationcommunicationfeedback evaluationcontinuous improvementorganizationadaptabilitypresentation skillsstakeholder engagementuser needs assessmenttraining facilitation
Certifications
CompTIA CTT+CPLPATD Master TrainerCTT+ITIL FoundationTier 3 Security ClearanceIT-II Public Trust
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