Customer Support Agent
Business Angel
full-time
Posted on:
Location Type: Hybrid
Location: Provo • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $14 - $18 per hour
Job Level
JuniorMid-Level
About the role
- Providing quality customer support on behalf of Angel Studios
- Be the first point of contact for customer concerns
- Handling customer resolutions
- Identifying customer needs and helping walk them through specific tools and features
- Troubleshooting common issues with a product, merchandise, or service
- Responding promptly to tickets and resolving issues in an effective and timely manner
- Maintaining documentation of feedback, concerns, and technical issues
Requirements
- High school diploma or equivalent
- Basic computer skills and technology understanding
- 2+ years experience in customer service (preferred)
- Thorough understanding of customer service software remote platforms (preferred)
- Proficient computer skills and technologically savvy (preferred)
- Experience with Zendesk (preferred)
- Proficient verbal and written communication skills
- Must have compassionate and understanding ability to de escalate tough situations
- Ability to analyze and creatively problem solve
- Must be fluent in English; additional language proficiency is a plus.
Benefits
- Competitive compensation
- 100% company-paid medical, dental, and vision premiums for employees and dependents
- Short, and Long Term Disability Insurance and Basic Life Insurance paid for employee, with option of additional AD&D insurance
- Generous Paid Time Off
- Health Spending Account (HSA)
- 401(k) investment opportunity with employer match
- Paid parental leave
- Identity Theft Insurance
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetroubleshootingproblem solvingdocumentationcomputer skillstechnology understandingZendesk
Soft skills
communicationcompassionunderstandingde-escalationanalytical skills
Certifications
high school diploma