Income Maintenance Caseworker II

Buncombe County Government

Buncombe County caseworker determining eligibility for North Carolina public assistance programs. Managing client interviews, caseloads, records, and fraud referrals.

Posted 8/11/2026full-timeAsheville • North Carolina • 🇺🇸 United StatesJunior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in determining client eligibility for public assistance benefits, maintaining accurate records, and navigating federal and state guidelines. Proficient in data analysis, client communication, and managing caseloads effectively.

Highest-signal resume keywords

Client Eligibility DeterminationData AnalysisBilingual English/SpanishPublic Assistance Programs KnowledgeData Entry Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisEligibility DeterminationMathematical TasksLegal TasksData CompilationInterviewing SkillsNegotiation SkillsPublic Assistance Forms KnowledgeRecord MaintenanceFraud Detection

Soft Skills

Effective CommunicationTeam CollaborationAdaptabilityRelationship BuildingAttention to Detail

Tools & Technologies

Computer SystemsOffice EquipmentData Entry Software

Certifications & Qualifications

Associate’s Degree in Human Services TechnologyAssociate’s Degree in Social ServicesAssociate’s Degree in Paralegal TechnologyAssociate’s Degree in Business AdministrationAssociate’s Degree in Secretarial Science

Industry Keywords

Public Assistance BenefitsFederal ProgramsState ProgramsEligibility CriteriaFraud Referral DocumentationCase ManagementCommunity ServicesProgram IntegrityHearing ProcessesClient Data Interpretation

About the role

Key responsibilities & impact

Determine client eligibility for public assistance benefits accurately and within mandated time frames
Gather and interpret client data through interviews, case-file review, and third-party verification
Provide clients and applicants with information about programs, services, eligibility requirements, and outcomes
Organize and maintain ongoing caseloads according to federal and state guidelines and county best practices
Identify potential fraud cases and submit fraud referral documentation
Report program changes to clients and update eligibility or program requirements
Report potentially fraudulent claims or information to Program Integrity
Maintain clear and accurate records and review caseload information at least annually
Assist with local and state hearing processes as necessary
Perform data entry and operate general office equipment
Perform other related duties as assigned

Requirements

What you’ll need

Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or closely related curriculum, plus two years of qualifying experience; or one year of Income Maintenance experience
Alternatively, high school graduation plus three years of qualifying paraprofessional, clerical, or public-contact experience
Equivalent combination of training and experience accepted
Qualifying experience includes negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, performing mathematical or legal tasks, or determining eligibility
English/Spanish bilingual speakers preferred
Current knowledge of agency, community, federal, and state programs, eligibility criteria, timelines, and requirements
Ability to analyze, comprehend, and apply rules, regulations, policies, and changing eligibility guidelines
Ability to work with facts and figures and perform highly accurate tasks
Ability to learn numerous public-assistance forms and procedures
Proficiency with a variety of computer systems and software
Skill in computer data entry and operating general office equipment
Ability to maintain effective working relationships with assigned caseload and the general public
Ability to adapt to change, accept direction from multiple parties, and work as part of a team

Benefits

Comp & perks

Several weeks of on-the-job training
Robust training program
Defined career development plan
Hybrid work arrangement with partial work-from-home
First in class benefits package promoting employee health and well-being