Client Support Advisor

BSI

Client Support Advisor serving as the first point of contact for clients in a hybrid model. Resolving issues and ensuring a high-quality client experience through effective communication and problem-solving.

Posted 5/13/2026full-timeWarsaw • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You’ll be the first point of contact for our clients
Handling incoming calls and emails from clients
Proactively contacting clients to resolve requests and provide updates
Taking full ownership of client queries, including complaints or concerns
Managing challenging conversations with confidence and empathy
Ensuring all issues are handled promptly and thoroughly
Working closely with other departments and teams
Processing client requests efficiently and accurately

Requirements

What you’ll need

Experience in a customer service or client-facing role is beneficial but not essential
Strong communication skills
Business fluency in English (essential)
Fluency in at least one additional European language (e.g. Polish, French, German, Spanish, Italian, or Dutch) is required

Benefits

Comp & perks

Professional development
Hybrid work model

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsempathyproblem-solvingclient managementownershipconflict resolutionproactive engagementteam collaborationcustomer servicefluency in languages