Training Operations Coordinator

BSI

Training Operations Coordinator delivering seamless virtual and in-person training across North America. Managing logistics, schedules, and communications with stakeholders to ensure operational success.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Plan, schedule, and coordinate virtual and in-person public and private training programs, managing execution from initial setup through completion
Manage all instructor-led training logistics, including venue arrangements, catering, room setup, technology requirements, and vendor coordination
Maintain accurate and up-to-date course, learner, and instructor records in the Learning Management System (LMS), including scheduling, attendance, and completions
Serve as the primary point of contact for learners and instructors, addressing inquiries related to course access, certificates, payments, scheduling, and logistics
Support live training delivery by providing basic troubleshooting, monitoring enrollments, cancellations, and occupancy levels, and escalating issues as needed
Update and validate training-related data in Salesforce, maintain internal trackers and reports, support administrative and financial processes, and contribute to continuous process improvement initiatives

Requirements

What you’ll need

A Bachelor’s degree in Education, Business Administration, Human Resources, Project or Event Management, or a related field (or equivalent experience)
2–4 years of experience in training coordination, program administration, or customer service within a corporate or professional services environment
Demonstrated experience supporting both virtual and in-person training events, including live session coordination
Strong organizational, time management, and prioritization skills, with the ability to manage multiple initiatives simultaneously
High attention to detail with proven ability to maintain accurate schedules, documentation, and data across systems
Clear, professional written and verbal communication skills, paired with a strong customer service mindset
Proficiency with Microsoft Office (Excel, Outlook, Word), collaboration tools such as Microsoft Teams, Learning Management Systems (LMS), and CRM platforms (e.g., Salesforce)
English required, with French, Spanish or Portuguese a plus.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training coordinationprogram administrationcustomer servicedata managementschedulingdocumentationtroubleshootingprocess improvement

Soft Skills

organizational skillstime managementprioritizationattention to detailwritten communicationverbal communicationcustomer service mindset