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About the role
Key responsibilities & impact- Act as the primary CRM partner to stakeholders across Sales, Marketing, Customer Service, and wider business functions.
- Translate business strategy into a clear CRM roadmap, aligned to commercial and customer objectives.
- Own and prioritise the CRM backlog, ensuring enhancements deliver maximum business value.
- Establish and maintain governance frameworks, including decision-making processes and change management.
- Gather and translate business requirements into clear system and solution designs, working closely with IT and external partners.
- Support testing, user acceptance, and deployment of CRM enhancements.
- Drive CRM adoption through training, communication, and continuous improvement initiatives.
- Develop best practice guidelines, user enablement materials, and scalable processes.
- Define and track CRM success metrics and KPIs, ensuring initiatives deliver measurable outcomes.
- Lead CRM reporting and dashboard strategy, enabling real-time visibility of pipeline health, forecasting, and sales performance.
- Partner with Sales Leadership to embed CRM into pipeline reviews and performance management.
- Drive improvements in data quality, reporting accuracy, and CRM hygiene across the organisation.
- Identify opportunities to optimise processes and enhance CRM-enabled business performance.
Requirements
What you’ll need- Strong experience working with CRM platforms (e.g. Salesforce, Microsoft Dynamics, HubSpot or similar).
- Proven experience partnering with senior stakeholders and cross-functional teams.
- Experience building or managing CRM reporting, dashboards, and pipeline visibility.
- Strong ability to translate business needs into system requirements and practical solutions.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management skills, with the ability to influence without direct authority.
- 5–10 years’ experience in CRM, sales operations, business systems, or transformation roles.
Benefits
Comp & perks- 27 days’ annual leave
- Paid sick leave
- Bank holidays
- Health insurance
- Life insurance
- Pension plan with company contribution
- Car allowance (dependent on role)
- Income protection
- Paid maternity leave
- Paid paternity leave
- Paid parental leave
- Adoption leave
- Compassionate leave
- Paid bereavement leave
- Learning and development opportunities
- A wide range of flexible benefits that you can tailor to suit your lifestyle