Part-time Member Service Associate

Broadview Federal Credit Union

Member Service Associate providing customer service and support in New York's Broadview FCU branches. Engaging with members, resolving inquiries, and maintaining service standards across multiple locations.

Posted 7/29/2026part-timeCastleton • New York • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing professional and friendly member support, effectively resolving inquiries and issues while ensuring compliance with policies and regulations.

Highest-signal resume keywords

Customer Service ExperienceInterpersonal SkillsProblem-SolvingCompliance KnowledgeCross-Selling Initiatives

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

FlexibilityProfessionalism

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial Service TransactionsMember RelationshipsSelf-Service ResourcesMember InquiriesRegulatory Guidelines

About the role

Key responsibilities & impact

Provide outstanding member service in a professional and friendly manner
Accurately process financial service transactions
Advocate and build member relationships
Respond to general member inquiries
Problem-solve and resolve member issues
Promote awareness and education of self-service resources
Actively participate in cross-selling initiatives
Seek development opportunities for professional growth
Ensure compliance with all applicable policies, procedures, and regulatory guidelines

Requirements

What you’ll need

High School Diploma (or GED)
Customer service experience preferred
Excellent interpersonal skills
Flexibility to work out of any location at any time
Ability to lift at least 10 pounds
Ability to stand for long periods of time

Benefits

Comp & perks

Competitive benefits package