Member Service Associate – Capital East Region

Broadview Federal Credit Union

Member Service Associate delivering professional and friendly service to credit union members. Engaging with members to meet their service needs and deepen relationships.

Posted 7/10/2026full-timeTroy • New York • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively engaging with members and resolving inquiries. Proficient in financial transaction processing and compliance with regulatory guidelines.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingInterpersonal SkillsMicrosoft Office Suite ProficiencyCompliance Awareness

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Transaction ProcessingCash Drawer ManagementProblem-SolvingCross-Selling InitiativesSelf-Service Resource Promotion

Soft Skills

Interpersonal SkillsFlexibilityMember Relationship Building

Tools & Technologies

Microsoft Office SuiteWordExcelPowerPointSharePoint

Industry Keywords

Member ServiceFraud DetectionRegulatory ComplianceCustomer EngagementLending Products

About the role

Key responsibilities & impact

Provide outstanding member service to new and existing members or visitors
Accurately process financial service transactions while maintaining a cash drawer
Act as a first line of defense in detecting and reporting fraud or irregular activities
Advocate and build member relationships by engaging in conversations
Respond to general member inquiries related to products/services, lending, etc.
Problem-solve and resolve member issues in a timely manner
Promote awareness and education of self-service resources
Actively participate in cross-selling initiatives, campaigns, promotions, and events
Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Requirements

What you’ll need

High School Diploma (or GED)
Customer service experience preferred
Excellent interpersonal skills
Flexibility to work at any location at any time
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

Benefits

Comp & perks

Competitive benefits package