Member Service Associate

Broadview Federal Credit Union

Member Service Associate providing professional and friendly service to meet members' needs and deepen relationships in the Capital Central Region. Engaging in conversations, processing transactions, and promoting services.

Posted 7/9/2026full-timeColonie • New York • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively engaging with members, resolving inquiries, and promoting self-service resources. Proficient in processing financial transactions and maintaining accurate records while ensuring compliance with fraud detection protocols.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingInterpersonal SkillsMicrosoft Office Suite ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Transaction ProcessingMicrosoft Office SuiteData EntryFraud DetectionCash Handling

Soft Skills

Interpersonal SkillsFlexibilityProblem-SolvingCommunicationRelationship Building

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePoint

Industry Keywords

Member ServiceCross-SellingSelf-Service ResourcesCustomer EngagementLending

About the role

Key responsibilities & impact

Provide outstanding member service to all new and existing members or visitors
Accurately process financial service transactions while maintaining a cash drawer
Act as a first line of defense in detecting and reporting fraud or irregular activities
Advocate and build member relationships by engaging in conversations and identifying the right solutions
Respond to general member inquiries related to information, products/services, lending, etc.
Problem-solve and resolve member issues in a timely manner
Promote awareness and education of self-service resources, including digital channel offerings
Actively participate in cross-selling initiatives, campaigns, promotions, and events

Requirements

What you’ll need

High School Diploma (or GED) preferred
Customer service experience preferred
Excellent interpersonal skills
Flexibility to work out of any location as business needs dictate
Ability to lift at least 10 pounds and stand for long periods of time
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint

Benefits

Comp & perks

Competitive benefits package