Member Service Associate

Broadview Federal Credit Union

Member Service Associate role at Broadview FCU welcoming members while ensuring excellent service. Responsible for processing transactions and building member relationships across branches.

Posted 7/1/2026full-timeAlbany • New York • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing outstanding member service, resolving inquiries, and building relationships. Proficient in financial transaction processing and compliance with policies while utilizing Microsoft Office Suite for effective communication.

Highest-signal resume keywords

Customer Service ExperienceFinancial Transaction ProcessingMicrosoft Office Suite ProficiencyExcellent Interpersonal SkillsCompliance Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Transaction ProcessingMicrosoft Office SuiteCash HandlingFraud DetectionSelf-Service Resource Promotion

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProblem-SolvingFlexibilityCoaching Participation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Member ServiceCross-Selling InitiativesComplianceCustomer Relationship ManagementGeneral Member Inquiries

About the role

Key responsibilities & impact

Provide outstanding member service to new and existing members and visitors
Process financial service transactions accurately while maintaining a cash drawer
Detect and report fraud or irregular activities
Build member relationships through conversations and recommendations
Respond to general member inquiries and resolve issues in a timely manner
Promote self-service resources and engage in cross-selling initiatives
Participate in ongoing coaching and development opportunities
Ensure compliance with all applicable policies and guidelines.

Requirements

What you’ll need

High School Diploma (or GED) preferred
Customer service experience
Excellent interpersonal skills
Flexibility to work out of any location at any time
Ability to lift at least 10 pounds and stand for long periods of time.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
Excellent oral, written, and auditory communication skills.

Benefits

Comp & perks

Competitive benefits package