Member Service Associate

Broadview Federal Credit Union

Member Service Associate at Broadview FCU delivering exceptional service and support to members while ensuring financial transaction accuracy and compliance. Engaging with community through cross-selling initiatives and member relationship management.

Posted 6/26/2026full-timeTroy • New York • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provide outstanding member service in a professional and friendly manner
Accurately process financial service transactions
Advocate and build member relationships
Respond to general member inquiries
Problem-solve and resolve member issues
Promote awareness and education of self-service resources
Actively participate in cross-selling initiatives

Requirements

What you’ll need

High School Diploma (or GED) preferred
Customer service experience preferred
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
Ability to lift at least 10 pounds
Ability to stand for long periods of time

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial service transactionsMicrosoft Office SuiteWordExcelPowerPointSharePoint

Soft Skills

member serviceproblem-solvingrelationship buildingcommunicationcross-selling

Certifications

High School DiplomaGED