Senior Program Manager – Channel Incentives, Platform Adoption

Broadcom

Channel Programs Operations Manager enhancing global partner ecosystem with focus on VCF platform adoption. Supporting PADs to drive onboarding, expansion, and renewals through operational excellence.

Posted 6/6/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $154,700 - $247,500 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Design and optimize operational processes that enable PADs and partners to drive customer lifecycle outcomes (onboarding, adoption, expansion, renewals) for the VCF platform and add-ons.
Translate VCF platform adoption goals into programmatic workflows, tools, and KPIs that support PAD execution.
Enable partners with the tools, processes, and guidance required to deliver VCF deployment, expansion, and ongoing consumption.
Track and provide visibility into partner-led customer outcomes, including VCF adoption, add-on attach, usage, and retention.
Operationalize partner programs aligned to VCF platform adoption and expansion, in support of PAD-led partner strategies.
Partner closely with the incentives/program lead to execute rebates, activity-based incentives, and adoption programs.
Own end-to-end incentive operations including tracking, validation, accruals, and payout execution, ensuring accuracy and auditability.
Drive simplification and automation of incentive structures and claims processes.
Build and maintain executive dashboards and KPI reporting to provide PADs with clear visibility into partner performance and VCF lifecycle metrics.
Develop and operationalize PAD scorecards, ensuring consistent measurement of partner performance and accountability.
Leverage AI and automation to enhance PAD effectiveness, including forecasting, adoption insights, anomaly detection, and workflow automation.
Manage and enhance partner and operational platforms (partner portals, incentive systems, certification and performance tools) to support PAD execution and lifecycle visibility.
Partner with Sales, Customer Success, Marketing, Finance, Legal, and IT to align on VCF adoption goals and program execution.
Manage third-party vendors supporting channel programs, ensuring performance and compliance.

Requirements

What you’ll need

12+ years of experience in Channel Operations, Partner Operations, or Sales Operations.
Strong understanding of partner-led customer lifecycle models (reseller and services).
Experience supporting field sales or partner-facing roles (e.g., PADs, account teams) with data, tools, and operational processes.
Experience with partner programs, incentives, rebates, and payout operations.
Strong analytical skills with experience building dashboards and KPI frameworks (e.g., Tableau, Power BI).
Experience applying AI, automation, or advanced analytics in an operations environment.
Strong project, process, and change management capabilities.
Bachelor’s degree required.

Benefits

Comp & perks

Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave and vacation time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

channel operationspartner operationssales operationscustomer lifecycle modelsdata analysisdashboard buildingKPI frameworksAI applicationautomationadvanced analytics

Soft Skills

analytical skillsproject managementprocess managementchange management