Channel Programs Operation Manager

Broadcom

Channel Programs Operations Manager driving customer lifecycle outcomes for VCF platform via partners. Focus on operational excellence, partner performance, and AI-driven enhancements in a remote role.

Posted 6/6/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $154,700 - $247,500 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Design and optimize operational processes that enable PADs and partners to drive customer lifecycle outcomes (onboarding, adoption, expansion, renewals) for the VCF platform and add-ons
Translate VCF platform adoption goals into programmatic workflows, tools, and KPIs that support PAD execution
Enable partners with the tools, processes, and guidance required to deliver VCF deployment, expansion, and ongoing consumption
Track and provide visibility into partner-led customer outcomes, including VCF adoption, add-on attach, usage, and retention
Operationalize partner programs aligned to VCF platform adoption and expansion, in support of PAD-led partner strategies
Partner closely with the incentives/program lead to execute rebates, activity-based incentives, and adoption programs
Own end-to-end incentive operations including tracking, validation, accruals, and payout execution, ensuring accuracy and auditability
Ensure alignment with Finance on forecasting, accruals, and payout governance
Drive simplification and automation of incentive structures and claims processes
Build and maintain executive dashboards and KPI reporting to provide PADs with clear visibility into partner performance and VCF lifecycle metrics
Develop and operationalize PAD scorecards, ensuring consistent measurement of partner performance and accountability
Deliver insights that help PADs identify risks, prioritize actions, and drive partner performance improvements
Standardize reporting across systems (CRM, partner platforms, BI tools)
Leverage AI and automation to enhance PAD effectiveness, including forecasting, adoption insights, anomaly detection, and workflow automation
Implement AI-driven use cases such as: Predicting VCF adoption and renewal risk, Identifying expansion and add-on opportunities, Improving incentive targeting and effectiveness
Drive automation to reduce manual effort and increase speed and accuracy
Manage and enhance partner and operational platforms (partner portals, incentive systems, certification and performance tools) to support PAD execution and lifecycle visibility
Ensure data integrity and consistency across CRM, finance, certification, and partner systems
Partner with Sales, Customer Success, Marketing, Finance, Legal, and IT to align on VCF adoption goals and program execution
Manage third-party vendors supporting channel programs, ensuring performance and compliance

Requirements

What you’ll need

12+ years of experience in Channel Operations, Partner Operations, or Sales Operations
Strong understanding of partner-led customer lifecycle models (reseller and services)
Experience supporting field sales or partner-facing roles (e.g., PADs, account teams) with data, tools, and operational processes
Experience with partner programs, incentives, rebates, and payout operations
Strong analytical skills with experience building dashboards and KPI frameworks (e.g., Tableau, Power BI)
Experience applying AI, automation, or advanced analytics in an operations environment
Strong project, process, and change management capabilities
Bachelor’s degree required.

Benefits

Comp & perks

Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave and vacation time
Paid Family Leave and other leaves of absence

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

channel operationspartner operationssales operationscustomer lifecycle modelsdata analysisdashboard buildingKPI frameworksAI applicationautomationadvanced analytics

Soft Skills

analytical skillsproject managementprocess managementchange management