Bristlecone

Senior Specialist – IT Operations Technical Writer

Bristlecone

contract

Posted on:

Location Type: Hybrid

Location: Pune • 🇮🇳 India

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Job Level

Senior

Tech Stack

Cyber SecurityERPServiceNow

About the role

  • Draft and maintain ISMS documentation: policies, procedures, control mappings to Annex A, risk assessments, Statements of Applicability, and POA&M aligned with ISO 27001/27002 standards.
  • Document ITIL/ISO 20000 workflows: incident/request management, escalation, knowledge-base articles, and service catalog entries.
  • Create user manuals, process diagrams, SOPs for enterprise tools (e.g., ERP, CRM, bespoke apps).
  • Partner with InfoSec teams to translate GDPR, NIST, SOC 2, etc. requirements into formal documentation.
  • Produce project plans, meeting minutes, action logs, status reports, and lessons-learned docs.
  • Enforce document versioning, style consistency (DITA, Markdown, AP/Chicago), template usage, and maintain centralized repositories.

Requirements

  • Bachelors in IT, Cybersecurity, Technical Writing, or equivalent.
  • 2–5 years in technical writing—specifically ISO 27001/InfoSec/environment.
  • Strong familiarity with ISO 20000/ITIL frameworks for service desk content.
  • Proficiency with Confluence, SharePoint, Markdown, Visio.
  • Excellent writing, editing, and collaboration skills.
  • Certifications: ISO 27001 Lead Implementer/Auditor, ITIL Foundation, CISSP, CPTC (preferred).
  • Experience with audit-ready environments (FedRAMP, SOC 2, HIPAA) (preferred).
  • Proficient in-service desk platforms (ServiceNow, Jira, Zendesk, Remedy) (preferred).
  • Exposure to Agile/Scrum documentation and project governance (preferred).
Benefits
  • Equal opportunity employer.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ISO 27001ISO 27002ITILISO 20000technical writingrisk assessmentsdocumentationAgileScrumprocess diagrams
Soft skills
writingeditingcollaborationcommunicationorganizationattention to detailproblem-solvingproject managementteamworkadaptability
Certifications
ISO 27001 Lead ImplementerISO 27001 AuditorITIL FoundationCISSPCPTC