IT Support Specialist

Bring IT

IT Support Specialist providing support in employee onboarding, equipment assignment, and SaaS administration at Bring IT. Collaborating within a global IT team in a dynamic workplace.

Posted 5/14/2026full-timeGuadalajara • 🇲🇽 MexicoJuniorWebsite

Tech Stack

Tools & technologies

ITSMJamfMacOS

About the role

Key responsibilities & impact

Coordinate and execute all activities related to employee onboarding and offboarding
Provision accounts across M365, OKTA, and business apps for new hires
Assign and recover equipment following onboarding/offboarding checklists
Maintain an up-to-date inventory of laptops, peripherals, and accessories
Coordinate repairs, replacements, and shipping/receiving logistics with vendors and WeWork locations
Support the tracking and control of SaaS systems licensing (M365, Zoom, Adobe, and others)
Handle L1/L2 support tickets: device setup, connectivity troubleshooting, video conferencing, and system access requests
Collaborate with the rest of the IT team on endpoint management projects (Intune, Jamf Pro) and OKTA access workflows
Track and follow up on tasks in Microsoft Planner — collectively supporting employees across all global offices

Requirements

What you’ll need

1–3 years in IT support or helpdesk roles
Hands-on experience with M365: Teams, Outlook, OneDrive, and Entra
Windows and macOS administration (basic to intermediate level)
Experience managing IT hardware inventory
Basic–intermediate English proficiency (written and spoken)
On-site availability in Guadalajara — physical presence required for equipment logistics
Experience with OKTA or other IAM/Identity Governance tools (Nice to Have)
Familiarity with Microsoft Intune or Jamf Pro (Nice to Have)
Knowledge of Zendesk or any ITSM platform (Nice to Have)
Exposure to CrowdStrike or Zscaler (Nice to Have)
Intermediate or higher English level (Nice to Have)
Background in SaaS or professional services companies (Nice to Have)

Benefits

Comp & perks

competitive compensation and unique personal benefits, including industry-leading maternity and paternity leave
training programs
wellness Fridays
remote work opportunities
learning and development opportunities for everyone
cloud certifications
mentorship and in-house leadership skills sessions

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporthelpdeskM365Windows administrationmacOS administrationIT hardware inventory managementdevice setupconnectivity troubleshootingvideo conferencingsystem access requests

Soft Skills

collaborationcommunicationtask trackingproblem-solvingorganizational skills