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Customer Success Manager
Bring ITAccount Executive managing strategic client relationships and driving new business growth in LATAM technology services. Collaborating with teams to modernize and automate operations through integration solutions.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Identify, prospect, and develop new business opportunities across assigned territories
- Manage the full sales cycle from discovery to negotiation and contract closure
- Understand client business challenges and position integration and automation solutions that deliver measurable value
- Build and maintain strong relationships with key stakeholders and decision-makers
- Collaborate with Solutions Consultants and delivery teams to support successful onboarding and implementation
- Drive customer retention, renewals, and account expansion opportunities
- Identify upsell and cross-sell opportunities within existing accounts
- Maintain accurate pipeline management and forecasting in CRM platforms
- Partner with internal teams to ensure an excellent customer experience throughout the lifecycle
Requirements
What you’ll need- Proven experience in B2B technology services sales, SaaS sales, or integration solutions sales
- Experience selling iPaaS, ERP, automation, or integration-related services strongly preferred
- Understanding of business process automation and integration ecosystems is a plus
- Fluency in Portuguese and Spanish required
- Bachelor’s degree in Business, Technology, Marketing, or related field preferred
Benefits
Comp & perks- Opportunity to work with global clients and innovative integration technologies
- Exposure to international operations and cross-functional teams
- Collaborative culture focused on growth, ownership, and continuous learning
- High-impact role with strong visibility and career growth potential
- Fast-paced environment where your contributions directly influence business success
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salesSaaS salesiPaaSERPautomationintegration solutionsbusiness process automationintegration ecosystemspipeline managementforecasting
Soft Skills
relationship buildingnegotiationcollaborationcustomer retentionaccount expansioncommunicationstakeholder managementproblem-solvingcustomer experienceprospecting