Brillio

QA Engineer

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

IVR & Cyara Automation Tester

Client Partner

• Establishing and managing the client relationship at all levels
• Establishing and building "trust" and leverage client context by understanding client's overall business goals and culture
• Positioning Brillio as a Strategic IT partner and identifying new avenues for Brillio to partner, implementing and delivering within the account.
• Managing the account P&L & high-level delivery responsibility
• Mapping Brillio’ s capabilities and solutions to client’s requirements.
• Build newer relationships with one of the marquee Fortune 1000 customers.

Junior Client Partner

Full-stack Engineer

• Design and implement robust services using Node.js to support health insurance applications.
• Integrate and manage Amazon Connect for intelligent contact center solutions, including IVR flows, Lambda integrations, and real-time analytics.
• Develop and maintain RESTful APIs and microservices architecture on AWS using services like Lambda, API Gateway, DynamoDB, SQS, and SNS.
• Collaborate with cross-functional teams including product managers, DevOps, and front-end developers to deliver secure and scalable solutions.
• Ensure compliance with HIPAA and other healthcare data protection standards.
• Optimize performance and scalability of backend systems handling high volumes of sensitive health data.
• Lead code reviews, mentor junior developers, and promote best practices in software engineering.
• Stay current with emerging technologies and trends in health tech and cloud computing.

Lead Engineer

• The Global Client Partner position is a key role within the Brillio Customer Success team for North America, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic clients.
• In this role, you will be responsible to drive superior customer experience and revenue growth. The individual will be responsible for establishing and maintaining relationships at the CXO level and creating a long-term strategic partnership with the clients.
• The role shall be assisted by a team of client partners and practice managers who shall help create the customer experience and delivery excellence.
• The Partner will act as a “trusted advisor” to his/her client and have a mix of strategic business and technology experience. With Brillio’s strong presence in the telecom space and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.

Director, Client Partner

Product Marketing

• Develop an end-to-end GTM strategy for Cloud & Infrastructure solutions across target industries and customer segments.
• Build positioning, messaging, value propositions, and competitive differentiation for cloud and infrastructure offerings.
• Define solution packaging, pricing models, and market-entry strategies.
• Lead launch plans for new products, services, and strategic initiatives.
• Partner with Sales and Pre-Sales teams to drive pipeline generation, solution adoption, and revenue growth.
• Create sales playbooks, customer pitch decks, demos, and battlecards.
• Train the sales organization on offerings, value propositions, and competitive insights.
• Support key deals, executive customer conversations, and strategic RFPs.
• Analyze market trends, customer needs, and cloud/infrastructure technology shifts (public cloud, hybrid cloud, AI/ML infrastructure, edge, SRE/DevOps).
• Conduct competitive analysis and synthesize insights for product, sales, and leadership teams.
• Identify new growth opportunities, white spaces, and strategic partnerships.
• Work closely with Product, Engineering, Marketing, Sales, and Partner teams to align on GTM priorities.
• Influence roadmap decisions based on customer feedback and market demand.
• Collaborate with alliances teams to drive joint GTM motions with hyperscalers (AWS, Azure, GCP) and technology partners.
• Partner with Marketing to drive demand-generation campaigns, events, and thought leadership.
• Oversee content development for blogs, webinars, whitepapers, and case studies.
• Measure ROI and optimize marketing spend for maximum adoption.
• Partner Ecosystem & Alliances.
• Develop GTM programs with cloud hyperscalers, OEMs, and ISVs.
• Build joint value propositions, co-selling motions, and partner-led pipeline plans.
• Ensure certification, competency, and marketplace integration alignment.

GTM Leader – Cloud & Infrastructure

Business Analyst

• Engage with business stakeholders to understand requirements, pain points, and improvement opportunities.
• Document functional requirements, process flows, and use cases for D365 Finance, SCM, or CE modules.
• Collaborate with technical teams to translate business needs into system configurations and customizations.
• Support solution testing, user acceptance, and post-implementation reviews.
• Provide user training and ongoing support to drive system adoption.

Senior D365 Business Analyst

SDET

• Design, develop, and maintain automated test scripts using Node.js and related frameworks
• Implement reusable components and libraries for API, UI, and telephony testing.
• Integrate automation into CI/CD pipelines for continuous testing.
• Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
• Validate DTMF, speech recognition, transfers, queuing, and failover logic.
• Monitor and analyze Cyara Pulse alerts for proactive issue detection.
• Define test strategies, coverage matrices, and traceability to requirements.
• Perform functional, regression, and performance testing across multiple environments.
• Document defects, root cause analysis, and provide actionable insights.
• Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
• Participate in release readiness reviews and contribute to automation best practices.

SDET – NodeJS

Software Development Engineer

Machine Learning Engineer

• Lead the configuration and environment setup of Devin.ai in enterprise settings.
• Integrate Devin with existing developer tools:
• oGitHub
• oCI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, etc.)
• oJira/ServiceNow
• oInternal code repositories and artefact stores
• Configure access controls, role-based permissions, and secure networking.
• Work with architecture and cybersecurity teams to ensure:
• oData security, compliance, and privacy alignment
• oProper isolation of environments
• oSecure API usage and credential management
• Create governance models for safe and responsible AI use.
• Define how Devin integrates into SDLC, DevOps, QA, and engineering workflows.
• Develop templates, SOPs, and best practices for:
• oAutonomous task execution
• oCode generation & review
• oAutomated testing & deployment
• oObservability & quality checks
• Enable multi-team adoption with operational readiness plans.
• Conduct enablement sessions, hands-on training, and workshops for engineering teams.
• Build documentation, user guides, and troubleshooting playbooks.
• Support early-stage pilots, use case discovery, and enterprise-scale rollout.
• Serve as the subject matter expert for AI-driven engineering workflows.
• Provide recommendations on scaling DevOps, platform engineering, and automated development using AI.
• Collaborate with product and engineering leaders on roadmap alignment.

Senior Lead AI/ML Engineer

Sales

• We are seeking a high-impact Pre-Sales & Solutioning Leader to drive growth within the GCC ecosystem.
• This role will partner with sales, domain SMEs, delivery, and practice teams to craft differentiated value propositions aligned to GCC priorities such as digital product engineering, AI-led transformation, cloud modernization, CX Transformation, and platform engineering.
• The ideal candidate brings a strong mix of consultative solutioning, stakeholder orchestration, and commercial acumen to engage CXO and India GCC leadership teams in strategic pursuits.

GCC Presales Leader

Director

• Lead product consulting engagements across PBM and pharmacy verticals
• Manage, mentor, and coach a high-performing team of product managers
• Partner with clients and internal cross-functional teams to define product strategy, vision, and roadmap
• Standardize product management processes, artifacts, and delivery metrics across engagements
• Drive innovation through domain research, industry benchmarking, and emerging technologies in pharmacy and PBM
• Act as an executive sponsor for strategic initiatives and major product releases
• Ensure alignment between business objectives, regulatory requirements, and product outcomes