Senior Engineer

Brillio

Entry-level Epic healthcare application support engineer for Brillio’s digital engineering team. Supporting testing, troubleshooting, upgrades, and payer workflows under supervision.

Posted 8/17/2026full-timeGuadalajara • 🇲🇽 MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge in Epic healthcare applications and application support, with a focus on software testing principles and validation processes. Proficient in using Jira for documentation and ticketing, while adhering to healthcare compliance and security standards.

Highest-signal resume keywords

Epic Application SupportJira DocumentationSoftware Testing PrinciplesSQL Data QueryingHealthcare IT Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic ModulesBasic SQLSoftware TestingApplication TroubleshootingValidation Processes

Soft Skills

Attention to DetailAbility to Follow ProceduresCoaching and Learning

Tools & Technologies

JiraHealthcare Technology

Certifications & Qualifications

Epic Certification

Industry Keywords

Healthcare Application SupportPayer-Platform WorkflowsSecurity and Privacy ComplianceClaims ManagementEnrollment Processes

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision
Assist with test execution, ticket updates, documentation, and basic application troubleshooting
Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows
Participate in department build support or payer-platform support activities as assigned
Document work clearly in Jira, knowledge articles, test evidence, and support records
Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding

Requirements

What you’ll need

Entry-level role for candidates with at least 0–2 years of relevant experience, including exposure to application support or healthcare technology
Basic proficiency with Jira or similar ticketing and documentation tools
Familiarity with healthcare application support or enterprise technology environments
Understanding of software testing principles and validation processes
Exposure to Epic terminology, workflows, or healthcare IT concepts
Ability to follow structured procedures and document technical work accurately
Experience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude preferred
Exposure to payer-platform workflows including claims, enrollment, or care management preferred
Familiarity with security, privacy, or compliance requirements in healthcare technology preferred
Basic knowledge of SQL or data querying for support and validation tasks preferred
Experience with software testing or systems analysis in healthcare settings preferred
Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field desired
Interest in pursuing Epic certification or training based on performance and eligibility
Completion of healthcare orientation or Epic terminology education preferred
Comfortable working U.S. business hours
Committed to long-term specialization in Epic healthcare technology

Benefits

Comp & perks

Structured onboarding
Supervised delivery and coaching from experienced professionals
Potential Epic training
Opportunity to pursue Epic certification or training based on performance and eligibility