Senior Program Manager – Contact Center Transformation

Brillio

Program Manager at Brillio managing complex contact center transformation initiatives with extensive technology implementations. Leading cross-functional teams and driving strategic execution.

Posted 7/2/2026full-timeRemote • Montana • 🇺🇸 United StatesSenior💰 $75 - $80 per hourWebsite

About the role

Key responsibilities & impact

Lead end-to-end delivery of complex contact center transformation programs and strategic initiatives.
Manage multiple concurrent projects, ensuring delivery on scope, schedule, budget, and quality.
Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans.
Drive program governance, including status reporting, risk management, issue resolution, and executive communications.
Lead cross-functional and geographically distributed teams to achieve project milestones.
Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance.
Manage project budgets, resource planning, and vendor relationships.
Establish and maintain project management best practices, methodologies, and documentation.
Identify dependencies, proactively manage risks, and ensure timely escalation of critical issues.
Foster collaboration, accountability, and continuous improvement across project teams.

Requirements

What you’ll need

Bachelor's degree in Business, Information Technology, Engineering, or a related field.
8+ years of project or program management experience delivering large-scale business or technology initiatives.
Significant experience in contact center operations and transformation programs.
Proven people management experience, including leading cross-functional and matrixed teams.
Strong stakeholder management and executive communication skills.
Experience managing Agile, Waterfall, or hybrid project delivery methodologies.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Strong analytical, organizational, and problem-solving skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Brillio Website LinkedIn All Job Openings 1001 - 5000 employees 🤖 Artificial Intelligence 🔒 Cybersecurity 💰 Private Equity Round on 2019-01 Artificial Intelligence
Consulting
Cybersecurity Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages. Senior Program Manager – Contact Center Transformation Job not on LinkedIn 🔥 1 hour ago 🏰 Missouri – Remote 💵 $75 - $80 / hour ⏰ Full Time 🟠 Senior 📋 Program Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead end-to-end delivery of complex contact center transformation programs and strategic initiatives.
Manage multiple concurrent projects, ensuring delivery on scope, schedule, budget, and quality.
Collaborate with business leaders, technology teams, operations, and external partners to define project objectives and execution plans.
Drive program governance, including status reporting, risk management, issue resolution, and executive communications.
Lead cross-functional and geographically distributed teams to achieve project milestones.
Partner with contact center operations to improve customer experience, operational efficiency, and workforce performance.
Manage project budgets, resource planning, and vendor relationships.
Establish and maintain project management best practices, methodologies, and documentation.
Identify dependencies, proactively manage risks, and ensure timely escalation of critical issues.
Foster collaboration, accountability, and continuous improvement across project teams. 🎯 Requirements
Bachelor's degree in Business, Information Technology, Engineering, or a related field.
8+ years of project or program management experience delivering large-scale business or technology initiatives.
Significant experience in contact center operations and transformation programs.
Proven people management experience, including leading cross-functional and matrixed teams.
Strong stakeholder management and executive communication skills.
Experience managing Agile, Waterfall, or hybrid project delivery methodologies.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Strong analytical, organizational, and problem-solving skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Program Manager, Partner Services Success 🔥 2 hours ago Zscaler 5001 - 10000 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Senior Program Manager leading partner services success at Zscaler. Engaging cross-functional teams to ensure execution and improve partner readiness in the Americas. 🇺🇸 United States – Remote 💵 $122.5k - $175k / year 💰 Secondary Market on 2017-11 ⏰ Full Time 🟠 Senior 📋 Program Manager 🦅 H1B Visa Sponsor Program Manager – Acquisitions Specialist 🔥 5 hours ago T. White Parker Associates, Incorporated 11 - 50 🤝 B2B ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Program Manager leading acquisition support for federal contracts at T. White Parker. Overseeing contract teams and ensuring compliance in the procurement lifecycle. 🇺🇸 United States – Remote 💵 $140k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager Program Manager 🔥 10 hours ago VG Systems LLC, A HUBZone Company 11 - 50 Website LinkedIn All Job Openings Program Manager leading correspondence operations and compliance for USDA Forest Service. Overseeing project management, strategic initiatives, and correspondence processes in a remote role. 🇺🇸 United States – Remote 💵 $90k - $120k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager Program Analyst 🔥 12 hours ago H And R Computer Consulting Services - 🤝 B2B 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings Program Analyst at NOAA supporting federal grant administration and engagement for national Sea Grant programs. Handling data analysis, reporting, and program coordination. 🇺🇸 United States – Remote 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Senior Program Manager – Implementation 🔥 16 hours ago Alkami Technology 501 - 1000 🏦 Banking 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Sr Program Manager I managing implementation of digital banking projects for Alkami's fintech platform. Leading cross-functional collaboration to ensure successful client onboarding and customer satisfaction. 🇺🇸 United States – Remote 💵 $142k - $158k / year 💰 $300M Post-IPO Debt - Alkami Technology on 2025-03 ⏰ Full Time 🟠 Senior 📋 Program Manager View More Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Project DeliveryRisk ManagementBudget ManagementResource PlanningProgram GovernanceAnalytical SkillsOrganizational SkillsProblem-Solving Skills

Soft Skills

Executive CommunicationCollaborationAccountabilityContinuous Improvement