IVR QA Engineer

Brillio

IVR QA Engineer validating contact center solutions built on Amazon Connect. Focused on quality assurance through testing IVR flows and ensuring seamless customer experience.

Posted 6/23/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70 - $75 per hourWebsite

Tech Stack

Tools & technologies

AWSSDLCSelenium

About the role

Key responsibilities & impact

Validate IVR call flows, routing logic, and customer journeys
Perform end-to-end testing of inbound, outbound, and callback flows
Test voice, chat, and self-service interactions for accuracy and usability
Test integrations between Amazon Connect, AWS services, and backend systems
Validate APIs, Lambda functions, and data flows across systems
Ensure correct handling of user inputs, fallback scenarios, and edge cases
Design detailed test cases, test scenarios, and test data
Execute functional, regression, system, and integration testing
Perform smoke and sanity testing during releases
Develop and maintain test automation scripts where applicable
Use tools like Cyara, Selenium, or API testing frameworks for validation
Support test automation for IVR and conversational flows
Identify, log, track, and retest defects
Work closely with developers and BA teams for issue resolution
Prepare test reports, status updates, and quality metrics
Ensure high-quality delivery aligned with business requirements
Validate compliance with security and data standards
Participate in UAT support and production validation

Requirements

What you’ll need

3–8 years of experience in QA or testing roles
Hands-on experience in IVR / Contact Center testing
Experience with Amazon Connect or similar platforms
Strong understanding of call flows, routing, and telephony concepts
Experience with API testing and backend validation
Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
Experience in test case design, execution, and defect tracking
Strong understanding of SDLC, STLC, and Agile methodologies
Preferred Skills
Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
Experience in automation frameworks (Selenium, REST Assured, etc.)
Knowledge of contact centre platforms like Avaya or Genesys
Familiarity with CI/CD and DevOps testing practices
Strong analytical and problem-solving abilities
Good communication and stakeholder coordination skills
Attention to detail and quality mindset
Ability to work in fast-paced, Agile environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Brillio Website LinkedIn All Job Openings 1001 - 5000 employees 🤖 Artificial Intelligence 🔒 Cybersecurity 💰 Private Equity Round on 2019-01 Artificial Intelligence
Consulting
Cybersecurity Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages. IVR QA Engineer 🔥 1 hour ago 🏢🏡 Dallas – Hybrid 💵 $70 - $75 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) 🦅 H1B Visa Sponsor AWS SDLC Selenium Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Validate IVR call flows, routing logic, and customer journeys
Perform end-to-end testing of inbound, outbound, and callback flows
Test voice, chat, and self-service interactions for accuracy and usability
Test integrations between Amazon Connect, AWS services, and backend systems
Validate APIs, Lambda functions, and data flows across systems
Ensure correct handling of user inputs, fallback scenarios, and edge cases
Design detailed test cases, test scenarios, and test data
Execute functional, regression, system, and integration testing
Perform smoke and sanity testing during releases
Develop and maintain test automation scripts where applicable
Use tools like Cyara, Selenium, or API testing frameworks for validation
Support test automation for IVR and conversational flows
Identify, log, track, and retest defects
Work closely with developers and BA teams for issue resolution
Prepare test reports, status updates, and quality metrics
Ensure high-quality delivery aligned with business requirements
Validate compliance with security and data standards
Participate in UAT support and production validation 🎯 Requirements
3–8 years of experience in QA or testing roles
Hands-on experience in IVR / Contact Center testing
Experience with Amazon Connect or similar platforms
Strong understanding of call flows, routing, and telephony concepts
Experience with API testing and backend validation
Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
Experience in test case design, execution, and defect tracking
Strong understanding of SDLC, STLC, and Agile methodologies
Preferred Skills
Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
Experience in automation frameworks (Selenium, REST Assured, etc.)
Knowledge of contact centre platforms like Avaya or Genesys
Familiarity with CI/CD and DevOps testing practices
Strong analytical and problem-solving abilities
Good communication and stakeholder coordination skills
Attention to detail and quality mindset
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Hard Skills & Tools

IVR testingAPI testingtest case designdefect trackingtest automationfunctional testingregression testingsystem testingintegration testingsmoke testing

Soft Skills

analytical skillsproblem-solvingcommunicationstakeholder coordinationattention to detailquality mindset