Product Manager – Amazon Connect

Brillio

Product Manager leading migration to Amazon Connect for healthcare payer operations. Overseeing strategic initiatives and improving operational efficiency while ensuring compliance with industry standards.

Posted 6/23/2026full-timeDallas • Montana, New York, Texas • 🇺🇸 United StatesSeniorLead💰 $75 - $80 per hourWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.
Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.
Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.
Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).
Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.
Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.
Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.
Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.
Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.
Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition.

Requirements

What you’ll need

7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.
Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.
Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.
Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.
Experience with voice UX, IVR design, and contact center reporting/analytics.
Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.
Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.
Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Brillio Website LinkedIn All Job Openings 1001 - 5000 employees 🤖 Artificial Intelligence 🔒 Cybersecurity 💰 Private Equity Round on 2019-01 Artificial Intelligence
Consulting
Cybersecurity Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages. Product Manager – Amazon Connect 🔥 1 hour ago 🏢🏡 Dallas – Hybrid 💵 $75 - $80 / hour ⏰ Full Time 🟠 Senior 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.
Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.
Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.
Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).
Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.
Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.
Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.
Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.
Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.
Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. 🎯 Requirements
7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.
Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.
Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.
Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.
Experience with voice UX, IVR design, and contact center reporting/analytics.
Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.
Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.
Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Director, Product Management 🕒 3 days ago PowerSchool 1001 - 5000 📚 Education 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Director of Product Management at PowerSchool guiding Classroom Portfolio development and managing product activities. Ensuring effective rollout and alignment with market needs and strategic direction. 🏢🏡 Dallas – Hybrid 💵 $144.9k - $241.1k / year ⏰ Full Time 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Senior Director, Product Management 🕒 4 days ago PowerSchool 1001 - 5000 📚 Education 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Director of Product Management at PowerSchool guiding Classroom Portfolio roadmaps and managing product management teams. Overseeing product analysis, competitive intelligence, and market strategy. 🏢🏡 Dallas – Hybrid 💵 $144.9k - $241.1k / year ⏰ Full Time 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Senior Cash Management Product Manager 🕒 5 days ago Cnect 51 - 200 👥 HR Tech 🎯 Recruiter ☁️ SaaS Website LinkedIn All Job Openings Senior Product Manager driving cash management product development and vendor partnerships at Cetera Financial Group. Collaborating with cross-functional teams for compliance and operational readiness. 🏢🏡 Dallas – Hybrid 💵 $140k - $180k / year ⏰ Full Time 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Head of Product 🕒 May 10 S&P Global 10,000+ employees 💸 Finance 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Head of Product leading the product strategy for enterprise solutions at S&P Global Market Intelligence. Overseeing product development and stakeholder engagement in the lending solutions sector. 🏢🏡 Dallas – Hybrid 💵 $155.9k - $232.5k / year ⏰ Full Time 🔴 Lead ✅ Product Manager Product Manager – Permissions and Delegation 🕒 May 5 Semperis 201 - 500 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Product Manager at Semperis, leading solutions in permissions and delegation. Engaging with clients to enhance cybersecurity through AI and effective access management strategies. 🏢🏡 Dallas – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor View More Product Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

product managementcontact center platformsvoice automationAmazon ConnectIVR designtelephony architectureKPI developmentperformance metricscloud communicationsvoice UX

Soft Skills

collaborationinfluencingchange managementtrainingadoption strategiesbusiness acumentechnical acumencommunicationleadershipagile methodologies