CX Program Manager, Channel Initiatives Specialist – Six Sigma, Contact Center

Brillio

CX Program Manager at Brillio defining strategies and executing initiatives for enhanced customer experience. Leading cross-functional teams in data-driven decision making for customer service improvements.

Posted 5/21/2026full-timeDallas • Texas • 🇺🇸 United StatesSeniorLead💰 $50 - $60 per hourWebsite

About the role

Key responsibilities & impact

Work with clients to define digital strategy and execution roadmap
Design and implement differentiated digital solutions to deliver measurable value
Own root cause channel initiative program ensuring customer service improvement initiatives are aligned and executed against business objectives
Lead specific root cause initiatives and collaborate with various teams
Identify root causes and recommend product, process, and training opportunities
Lead multiple channel initiatives focused on call deflection and chat containment
Use customer data to identify pain points in customer and agent experiences
Collaborate with departments for alignment on recommendations
Quantify impact of pain points and recommended changes
Oversee multi-focused initiatives across customer service

Requirements

What you’ll need

8+ years of experience
3+ years of experience in process and performance improvement using Lean Six Sigma principles
3+ years’ experience in program/project management
Knowledge of customer service and call center operations
Knowledge of data mining using AI tools (Copilot, Genie, etc…)
Experience in planning, organizing, and executing projects related to customer service improvements
Proficient in Lean Six Sigma principles (DMAIC, Kaizen, etc.)
Strong analytical skills with the ability to leverage and interpret data to drive decisions and measure impact
Effective presentation skills with the ability to translate data into actionable insights
Independent thinker with a focus on achieving organizational goals through process optimization
Strong written and verbal communication skills for both customer and cross-functional audiences
Experience managing programs with geographically dispersed teams
Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance
Enjoy working in a collaborative and supportive work environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Brillio Website LinkedIn All Job Openings 1001 - 5000 employees 🤖 Artificial Intelligence 🔒 Cybersecurity 💰 Private Equity Round on 2019-01 Artificial Intelligence
Consulting
Cybersecurity Brillio is a technology consulting company that specializes in driving digital transformation for businesses across various industries such as banking, financial services, insurance, life sciences, telecom and media, healthcare, and retail. They focus on customer experience transformation, data and AI, product and platform engineering, and provide infrastructure, cloud, and security solutions. With an emphasis on engineering digital products and leveraging generative AI, Brillio aims to provide bespoke solutions that help businesses thrive in the age of AI and technological disruption. They also offer services to help businesses adapt to new technological challenges and turn disruptions into competitive advantages. CX Program Manager, Channel Initiatives Specialist – Six Sigma, Contact Center 🔥 1 hour ago 🏢🏡 Dallas – Hybrid 💵 $50 - $60 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Work with clients to define digital strategy and execution roadmap
Design and implement differentiated digital solutions to deliver measurable value
Own root cause channel initiative program ensuring customer service improvement initiatives are aligned and executed against business objectives
Lead specific root cause initiatives and collaborate with various teams
Identify root causes and recommend product, process, and training opportunities
Lead multiple channel initiatives focused on call deflection and chat containment
Use customer data to identify pain points in customer and agent experiences
Collaborate with departments for alignment on recommendations
Quantify impact of pain points and recommended changes
Oversee multi-focused initiatives across customer service 🎯 Requirements
8+ years of experience
3+ years of experience in process and performance improvement using Lean Six Sigma principles
3+ years’ experience in program/project management
Knowledge of customer service and call center operations
Knowledge of data mining using AI tools (Copilot, Genie, etc…)
Experience in planning, organizing, and executing projects related to customer service improvements
Proficient in Lean Six Sigma principles (DMAIC, Kaizen, etc.)
Strong analytical skills with the ability to leverage and interpret data to drive decisions and measure impact
Effective presentation skills with the ability to translate data into actionable insights
Independent thinker with a focus on achieving organizational goals through process optimization
Strong written and verbal communication skills for both customer and cross-functional audiences
Experience managing programs with geographically dispersed teams
Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance
Enjoy working in a collaborative and supportive work environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Project and Program Manager 🔥 7 hours ago Equinix 5001 - 10000 📡 Telecommunications 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Project and Program Manager at Equinix leading delivery of interrelated projects for business objectives and managing stakeholder relationships. 🏢🏡 Dallas – Hybrid 💵 $118k - $176k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor BMS Program Manager 🕒 April 21 Digital Realty 1001 - 5000 Website LinkedIn All Job Openings BMS Program Manager overseeing projects within the Building Management System Platform Lifecycle program. Driving project excellence and continuous improvement aligned with organizational strategy and industry best practices. 🏢🏡 Dallas – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager ERP Program Manager 🕒 April 10 Long View Systems 1001 - 5000 🔒 Cybersecurity Website LinkedIn All Job Openings Program Manager delivering complex IT infrastructure solutions for multiple clients at Long View. Leading Dynamics 365 projects while managing cross-functional teams in a collaborative environment. 🏢🏡 Dallas – Hybrid 💵 $115.8k - $152k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager Head of BizTech Program Management 🕒 April 9 Harvey 11 - 50 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Head of BizTech Program Management at Harvey, overseeing technology initiatives for IT, People and Finance Systems. Leading strategic and cross-functional programs across the business technology portfolio. 🏢🏡 Dallas – Hybrid 💵 $198.9k - $298.3k / year 💰 $80.6G Series B on 2023-12 ⏰ Full Time 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor Senior Program Manager – Governance, Strategic Programs 🕒 April 9 Equinix 5001 - 10000 📡 Telecommunications 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Senior Program Manager at Equinix overseeing governance frameworks and strategic coordination across Global Markets and Product initiatives. Driving consistency and visibility in complex, cross-functional programs. 🏢🏡 Dallas – Hybrid 💵 $136k - $204k / year ⏰ Full Time 🟠 Senior 📋 Program Manager 🦅 H1B Visa Sponsor View More Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Lean Six SigmaDMAICKaizendata miningprogram managementproject managementcustomer service improvementanalytical skillsprocess optimizationperformance improvement

Soft Skills

presentation skillsindependent thinkerstrong written communicationstrong verbal communicationcollaborativeproactiveorganizational skillsability to drive decisionsability to measure impactfocus on achieving goals