Brillio

IVR & Cyara Automation Tester

Brillio

full-time

Posted on:

Location Type: Hybrid

Location: Saint Louis • Montana • United States

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Salary

💰 $60 - $65 per hour

Tech Stack

AWSJavaJavaScriptPython

About the role

  • Design and maintain automated test scripts for Amazon Connect call flows.
  • Use Cyara to simulate real-world voice interactions and stress-test IVR components.
  • Validate performance and functionality of contact center solutions.
  • Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
  • Develop and manage test cases, plans, and suites using QTest.
  • Track defects, analyze test results, and report quality metrics.
  • Collaborate with QA and development teams to resolve issues and improve testing processes.
  • Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
  • Participate in agile ceremonies and contribute to refining testing strategies.
  • Ensure all test documentation is complete and adheres to industry standards.
  • Contribute to technical documentation and internal training materials.

Requirements

  • 5+ years of experience in software testing with a focus on automation.
  • Hands-on experience with Amazon Connect and IVR testing.
  • Proven expertise in Cyara for automated contact center testing.
  • Experience with QTest for test case and defect management.
  • Proficiency in scripting languages like Python, Java, or JavaScript.
  • Familiarity with API testing and CI/CD integration.
  • Strong analytical and communication skills.
  • Experience with additional automation tools and frameworks (Preferred).
  • Knowledge of broader AWS services (Preferred).
  • Certifications in software testing or QA (Preferred).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automated testingAPI testingscripting languagesPythonJavaJavaScripttest case managementdefect managementIVR testingperformance validation
Soft skills
analytical skillscommunication skillscollaborationproblem-solvingagile methodologies
Certifications
software testing certificationQA certification