Brillio

Amazon Connect Leader – Tech Program Manager

Brillio

full-time

Posted on:

Origin:  • 🇺🇸 United States • Missouri

Visit company website
✨ AI Apply
Apply

Job Level

Senior

Tech Stack

AWSCloudDynamoDBJavaScriptKafkaNode.jsTerraform

About the role

  • Design, develop, and maintain Amazon Connect solutions for voice and chat-based customer interactions.
  • Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
  • Integrate Amazon Connect with backend systems and third-party APIs.
  • Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge.
  • Develop and manage contact flows, transfer queues, Lex bots, and Lambda integrations within Amazon Connect.
  • Ensure solutions are secure, scalable, and compliant with industry standards.
  • Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
  • Monitor and troubleshoot production issues, ensuring high availability and performance.

Requirements

  • 5–8 years of experience in software engineering with a focus on cloud-native applications.
  • Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
  • Proficiency in Node.js and experience building RESTful APIs.
  • Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
  • Experience with AWS Elastic Beanstalk, Amazon CloudFront, and AWS Step Functions.
  • Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
  • Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
  • Excellent problem-solving skills and ability to work in a fast-paced, agile environment.
  • (Preferred) AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).
  • (Preferred) Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.
  • (Preferred) Background in contact center technologies or customer experience platforms.
  • (Preferred) Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).