Scrum Master

• Guide and coach the team on Scrum practices and principles.
• Facilitate daily stand-ups, sprint planning, retrospectives, and reviews.
• Ensure transparency in team progress through effective use of Agile tools.
• Collaborate with Product Owners to maintain a well-defined backlog.
• Track and report on sprint progress, velocity, and key metrics.
• Drive continuous improvement within the team.
• Work closely with business stakeholders, contact center operations, and technology teams.
• Identify and remove blockers to ensure smooth delivery.
• Understand contact center platforms (e.g., Genesys, Avaya, NICE, Five9) and integrations.

Scrum Master – Amazon Connect, IVR

Scrum Master