Managed Services IT Lead

Bricz

Managed Services IT Lead supporting Infios warehouse management systems for supply chain clients. Resolving complex L2–L4 issues, integrations, customizations, and data problems while mentoring consultants.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in L2/L3/L4 technical support for Infios environments, with a strong focus on SQL/SQL Server and the MPO/NPOS data model. Capable of troubleshooting integrations, managing support tickets, and mentoring junior consultants while effectively communicating with client stakeholders.

Highest-signal resume keywords

Infios/MPO ExperienceSQL/SQL Server SkillsTroubleshooting IntegrationsClient-Facing Support ManagementVersion 14 Cloud-Native/Microservices Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLSQL ServerInfios/MPO Data ModelIntegration TroubleshootingClient-Specific CustomizationsSupport Ticket ManagementSLA ManagementVersion 14 SupportVersion 13 SupportCloud-Native Architecture

Soft Skills

Strong Communication SkillsMentoringClient Stakeholder Engagement

Tools & Technologies

ServiceNowJira Service ManagementZendesk

Industry Keywords

L2 SupportL3 SupportL4 SupportERP IntegrationsWCS IntegrationsOnshore/Offshore Delivery Models

Tech Stack

Tools & technologies

CloudERPMicroservicesServiceNowSQL

About the role

Key responsibilities & impact

Own L2/L3/L4-level technical support for Infios (MPO/NPOS) environments
Maintain deep knowledge of the MPO/NPOS data model, relationships, integration points, and client workflows
Troubleshoot Infios integrations with ERP, WCS, and other systems
Diagnose and resolve client-specific customizations
Support Version 14 cloud-native/microservices environments and Version 13 environments
Query, diagnose, and validate data issues using SQL/SQL Server
Lead and mentor supporting consultants across support tiers
Own onboarding and ramp-up for new client environments
Manage support tickets, SLAs, and escalations
Communicate root cause and resolution plans to client stakeholders
Partner with delivery and staffing leadership on coverage and knowledge-transfer plans

Requirements

What you’ll need

Principal-level hands-on Infios/MPO experience required
Strong SQL/SQL Server skills
Deep understanding of the MPO/NPOS data model, relationships, and integration points
Proven ability to troubleshoot integrations and client-specific customizations
Familiarity with client warehouse workflows and business processes as mapped to platform configuration
Comfort operating at L2/L3/L4 support tiers
Experience mentoring less senior consultants
Experience managing support tickets, SLAs, and escalations in a client-facing environment
Strong communication skills to translate complex platform issues into clear guidance
Ability to ramp efficiently into a new client's environment
Version 14 experience, including cloud-native/microservices architecture, strongly preferred
Experience supporting both Version 13 and Version 14 Infios environments preferred
Experience with ERP and WCS/WES integrations preferred
Prior experience across L2, L3, and L4 support staffing models preferred
Comfort working in blended onshore/offshore delivery models preferred
Experience with ServiceNow, Jira Service Management, or Zendesk preferred
Must be legally authorized to work in the United States without current or future employer sponsorship

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Bricz Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 📦 Logistics 🏭 Manufacturing 💰 $1M Venture Round on 2022-11 Consulting
Logistics
Manufacturing Bricz is a supply chain solutions provider that offers services designed to enhance the performance of supply chains through a customer-centric approach. The company specializes in supply chain technology solutions, including software, robotics, and automation, with a focus on predictive fulfillment and labor management. As a trusted partner, Bricz helps organizations optimize their operations by leveraging advanced technologies and strategies such as warehouse management systems (WMS) and transportation management systems (TMS). Bricz has gained recognition as a Körber Partner of the Year for its excellence in customer success and innovation. With a global presence, Bricz serves over 110 customers worldwide and continues to drive significant ROI through strategic engagements. Managed Services IT Lead Job not on LinkedIn 🔥 8 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior ✨ Principal 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own L2/L3/L4-level technical support for Infios (MPO/NPOS) environments
Maintain deep knowledge of the MPO/NPOS data model, relationships, integration points, and client workflows
Troubleshoot Infios integrations with ERP, WCS, and other systems
Diagnose and resolve client-specific customizations
Support Version 14 cloud-native/microservices environments and Version 13 environments
Query, diagnose, and validate data issues using SQL/SQL Server
Lead and mentor supporting consultants across support tiers
Own onboarding and ramp-up for new client environments
Manage support tickets, SLAs, and escalations
Communicate root cause and resolution plans to client stakeholders
Partner with delivery and staffing leadership on coverage and knowledge-transfer plans 🎯 Requirements
Principal-level hands-on Infios/MPO experience required
Strong SQL/SQL Server skills
Deep understanding of the MPO/NPOS data model, relationships, and integration points
Proven ability to troubleshoot integrations and client-specific customizations
Familiarity with client warehouse workflows and business processes as mapped to platform configuration
Comfort operating at L2/L3/L4 support tiers
Experience mentoring less senior consultants
Experience managing support tickets, SLAs, and escalations in a client-facing environment
Strong communication skills to translate complex platform issues into clear guidance
Ability to ramp efficiently into a new client's environment
Version 14 experience, including cloud-native/microservices architecture, strongly preferred
Experience supporting both Version 13 and Version 14 Infios environments preferred
Experience with ERP and WCS/WES integrations preferred
Prior experience across L2, L3, and L4 support staffing models preferred
Comfort working in blended onshore/offshore delivery models preferred
Experience with ServiceNow, Jira Service Management, or Zendesk preferred
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