BrickBrands

Customer Service Agent, Native German

BrickBrands

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
  • Respond to potential customers via chat, email, direct messages, and app store review sections.
  • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
  • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.
  • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
  • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines.
  • Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
  • Addresses public and private customer care issues across social

Requirements

  • A High School Diploma or equivalent
  • A personal PC/laptop with a working webcam
  • MUST have a C1 or C2 certification in German, B2 certification will also be considered
  • MUST be able to understand different nuances, sarcasm, etc. in German
  • Fluent in English both written and oral
  • General knowledge and interest in various social media platforms
  • A good working home environment with a stable internet connection
  • Customer Service skills with the experience of working in a non-voice account
  • Experience as a content moderator / engaging in all social media platforms is a plus!
  • The ability to work an 8-hour shift
Benefits
  • 100% Remote position
  • Continuous learning experience & career growth opportunities
  • Offers competitive compensation based on location market rates
  • A great opportunity to work with some of the world’s coolest and most innovative brands
  • A welcoming environment where even your feedback and suggestions are all being taken into consideration
  • Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
content moderationcustomer servicesocial media engagementtrend analysisissue escalationuser feedback analysis
Soft skills
communicationproblem-solvingattention to detailadaptabilityinterpersonal skills
Certifications
C1 German certificationC2 German certificationB2 German certification