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Breezy HR

Customer Success Agent

Breezy HR

Customer Success Agent using enthusiasm to support customers achieving goals in Breezy HR platform. Navigating customer queries, troubleshooting issues, and ensuring user satisfaction with the platform.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Use enthusiasm and empathy to help troubleshoot and delight customers.
  • Get to know and navigate Breezy inside-out.
  • Help customers achieve their goals in Breezy.
  • Escalate issues when necessary.
  • Track support metrics and hit goals set for the team.
  • Identify trends in common issues and help develop training programs.

Requirements

What you’ll need
  • Some experience making customers happy as a primary job function.
  • Enthusiastic and comfortable around technology, the SaaS space, and/or recruiting and human resources.
  • Even-tempered and kind.
  • Experience with Trello and Intercom is a plus.

Benefits

Comp & perks
  • Grrrrreat benefits.
  • Professional development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
enthusiasmempathycustomer serviceproblem-solvingkindnesseven-temperedcommunicationtraining development