Client Partner, CPG
Spotify
Regional Manager, Workplace Experience
Braze
contract
Posted on:
Location Type: Office
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee workplace operations and programs in the APAC region, ensuring successful day-to-day operations
- Act as primary site lead for our Sydney office
- Lead Workplace Operations KPI and SLA success, ensuring best-in-class customer service and service levels
- Lead, mentor and develop regional Workplace Operations team
- Sit on Workplace Experience Leadership Team, collaborating cross-functionally to develop and drive team OKRs
- Collaborate with others to develop and manage initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related to our new hybrid work strategy
- Partner and develop strong relationships with all key business partners (e.g. APAC General Managers, IT, Legal, Finance, Marketing, Employee Experience) and act as trusted advisor in workplace matters
- Collaborate closely with Braze Employee Experience to ensure all events are supported and executed to the highest standard
- Proactively build relationships with leadership and employees, and use data to understand the habits and needs of APAC employees and provide recommendations for workplace improvements
- Work with customer service mindset to ensure world-class standards and service levels for all APAC employees
- Ensure we have the best in class suppliers for our offices and implement vendor management best practices with a lens towards diversity and inclusion
- Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
- Oversee budget management and tracking for APAC operations
- Manage H&S program, including creation and maintenance of H&S policies, conducting regular risk assessments and ensuring adequate number of employees are trained on first aid and fire marshaling
- Have a strong technical mindset, with an understanding of how technology integrates within the workspace
- Support regional office improvements and small build-out projects, as needed
Requirements
- 5+ years of experience in Workplace Experience and/or facilities management; experience with multiple locations a plus
- At least 2 years experience leading a team; experience leading outsourced staff a plus
- Experience managing offices and workplace experience for a hybrid workplace model
- Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
- Strong experience with office moves and build-outs
- Data-driven with a mindset of continual improvement
- Strong strategic communications and change management skills
- Demonstrated success in building strong relationships cross-functionally with proven ability in influencing top-level leadership
- A strong communicator, keeping teams and stakeholders informed and up to date
- Proven understanding of workplace related costs and budget best practices
- Passion for best-in-class workplace experience and customer service
- Familiar with Mac computer and GSuite
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
- Ability to travel around 25% (company and local guidelines permitting)
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workplace operationsfacilities managementbudget managementvendor managementdata analysisrisk assessmentfirst aid trainingfire marshalingoffice movesbuild-out projects
Soft skills
leadershipmentoringstrategic communicationchange managementrelationship buildingcustomer servicecollaborationinfluencingproblem-solvingadaptability
