Braze

Team Lead, Customer Success – Mid-Touch

Braze

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • 🇷🇴 Romania

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Job Level

Senior

Tech Stack

PMP

About the role

  • Manage a Customer Success pod, including hiring, nurturing staff development, and maintaining staff satisfaction
  • Be responsible for your team achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy
  • Partner with Account Executives and Sales Leadership to ensure excellent customer experience and commercial alignment
  • Guide and support your team in managing their clients throughout their lifecycle
  • Ensure users are empowered to use Braze’s platform and powerful features as independently and efficiently as possible, including integration and technical aspects
  • Work with your team to understand each customer's evolving business and technical goals and continuously demonstrate value
  • Build credible relationships throughout customer organisations, from senior staff to Braze end users
  • Monitor your team’s book of business to identify risks and opportunities, taking action or escalating as appropriate
  • Advocate customer business use-cases to product development
  • Be a point of escalation for clients in your team’s portfolio
  • Work closely with internal stakeholders at Braze to design and develop efficient processes and working practices

Requirements

  • Customer Success (or related) professional with leadership aspirations
  • Build strong positive relationships with clients and colleagues
  • Exemplary written and verbal communication skills coupled with unparalleled follow-up skills
  • Team player
  • High level of intellectual curiosity
  • Continuous improvement mindset for processes, self, and team
  • Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc)
  • Technical domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc)
  • 3+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing
  • 2+ years experience managing or mentoring staff
  • Education optional
Benefits
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsProgrammingHTML
Soft skills
leadershiprelationship buildingwritten communicationverbal communicationfollow-upteam playerintellectual curiositycontinuous improvement mindset
Certifications
PMPPMgPAgilePrince2