Project Manager – Pharmaceutical and Medical Devices
THE FORCE CT GmbH
Team Lead, Customer Success – Mid-Touch
Braze
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • 🇷🇴 Romania
Visit company websiteJob Level
Senior
Tech Stack
PMP
About the role
- Manage a Customer Success pod, including hiring, nurturing staff development, and maintaining staff satisfaction
- Be responsible for your team achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy
- Partner with Account Executives and Sales Leadership to ensure excellent customer experience and commercial alignment
- Guide and support your team in managing their clients throughout their lifecycle
- Ensure users are empowered to use Braze’s platform and powerful features as independently and efficiently as possible, including integration and technical aspects
- Work with your team to understand each customer's evolving business and technical goals and continuously demonstrate value
- Build credible relationships throughout customer organisations, from senior staff to Braze end users
- Monitor your team’s book of business to identify risks and opportunities, taking action or escalating as appropriate
- Advocate customer business use-cases to product development
- Be a point of escalation for clients in your team’s portfolio
- Work closely with internal stakeholders at Braze to design and develop efficient processes and working practices
Requirements
- Customer Success (or related) professional with leadership aspirations
- Build strong positive relationships with clients and colleagues
- Exemplary written and verbal communication skills coupled with unparalleled follow-up skills
- Team player
- High level of intellectual curiosity
- Continuous improvement mindset for processes, self, and team
- Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc)
- Technical domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc)
- 3+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing
- 2+ years experience managing or mentoring staff
- Education optional
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSMobileAPIsMarketing AutomationDirect MarketingAnalyticsProgrammingHTML
Soft skills
leadershiprelationship buildingwritten communicationverbal communicationfollow-upteam playerintellectual curiositycontinuous improvement mindset
Certifications
PMPPMgPAgilePrince2
