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Customer Service Representative
BrasilCenterCustomer service representative supporting Grupo Claro in a Call Center environment. No previous experience needed as training will be provided.
About the role
Key responsibilities & impact- Assist customers by phone, chat, or email with empathy and promptness.
- Help resolve inquiries and provide the best solutions.
- Record information in the system with attention to detail.
- Work toward targets with a results-oriented focus (full support provided!).
Requirements
What you’ll need- Good verbal and written communication
- Active listening and empathy
- Curiosity to understand the customer and exceed expectations
- Teamwork and collaboration
- Attention to detail, proactivity, and adaptability
- Results-oriented mindset
Benefits
Comp & perks- Transportation allowance (commuting voucher)
- Meal and/or food allowance
- Life insurance
- Training programs
- Variable pay
- Profit-sharing (PPR)
- Medical and dental assistance
- Sponsorship for road races
- Product discounts
- Birthday day off
- Agreements with partner companies
- Funeral assistance
- Childcare/babysitting assistance
- Pet health plan
- Wellhub (gym and wellness benefits)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationactive listeningempathycuriosityteamworkcollaborationattention to detailproactivityadaptability