Client Success Manager

Brandon Rushing Lawn & Garden Care

Client Success Manager responsible for client service inquiries and internal team coordination. Ensuring high-quality support and continuous improvement of client experience in an office-based environment.

Posted 5/27/2026full-timeLorton • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for client service inquiries and requests
Triage incoming issues based on urgency, scope, and complexity
Communicate with empathy, clarity, and professionalism especially during stressful situations
Gather photos, videos, or documentation to support effective resolution
Clearly explain services, expectations, and next steps to clients
Proactively follow up to confirm resolution and client satisfaction
Identify recurring concerns and recommend improvements to the service experience
Route issues to the appropriate internal teams with full context
Track service requests through resolution to ensure accountability
Maintain accurate and thorough documentation in internal systems
Partner closely with the Support Team Manager to identify trends, training needs, or process gaps
Act as a client advocate by ensuring concerns are addressed fairly and promptly
Support long-term relationships through proactive communication and expectation alignment
Identify potential program misalignment or dissatisfaction patterns
Ensure service transitions or offboarding are handled professionally and respectfully
Identify breakdowns in the client journey and propose practical improvements
Contribute to refining service workflows, communication templates, and escalation procedures
Help improve consistency, clarity, and response times across client interactions
Maintain up-to-date knowledge of services, programs, and internal policies

Requirements

What you’ll need

Strong written and verbal communication skills
High emotional intelligence and empathy
Ability to manage difficult conversations with composure and confidence
Solution-oriented thinker with a positive, proactive mindset
Highly organized with strong attention to detail and follow-through
Comfortable collaborating across teams and departments
Reliable, adaptable, and accountable
Proficiency with Microsoft 365 (Outlook, Teams, Excel)
Experience with CRM or ticketing systems preferred
Ability to learn new systems and processes quickly

Benefits

Comp & perks

Compensation: $60-$80k/yr.
Health insurance
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong written communicationstrong verbal communicationemotional intelligenceempathysolution-oriented thinkingpositive mindsetorganizational skillsattention to detailcollaborationaccountability