Branch International

User Research Associate

Branch International

full-time

Posted on:

Location Type: Hybrid

Location: Lagos • 🇳🇬 Nigeria

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Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Conduct end-to-end user research projects using qualitative approaches (in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys)
  • Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
  • Conduct targeted customer connects to investigate specific product issues and bugs
  • Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for creation of the Product Roadmap
  • Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality
  • Coordinate local routine feature/app testing.
  • Conduct market and competitor research with regular cadence to inform the team about broader trends

Requirements

  • Bachelor’s Degree required
  • Ability to create and execute SQL queries
  • Analytical with excellent attention to detail
  • Multi-tasker, organized and methodical
  • Excellent problem solving skills
  • You are highly entrepreneurial. You take the initiative to solve problems before they arise.
  • You’ve started and/or contribute to projects you’re passionate about.
  • You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
  • Prior experience working with designers and product managers will be a strong asset
  • Curious about using AI tools in research - for data collection, data structuring and reporting

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
user researchqualitative researchquantitative researchSQLusability testingfocus groupssurveysdata analysismarket researchcompetitor research
Soft skills
analyticalattention to detailmulti-taskingorganizationalproblem solvingentrepreneurialinitiativecollaborationcommunicationcuriosity
Certifications
Bachelor's Degree