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Collections Agent
BPrep ServicesCollections Agent responsible for contacting clients to collect overdue payments and providing excellent customer service. Requires strong communication skills and ability to manage sensitive financial situations.
About the role
Key responsibilities & impact- Contact customers by phone, email, or other communication methods to collect overdue payments.
- Negotiate payment arrangements and resolve billing discrepancies.
- Update account information and document interactions in the system.
- Maintain a professional and empathetic approach while dealing with customers.
- Meet or exceed collections targets and performance metrics.
- Maintain confidentiality and comply with all relevant regulations and company policies.
Requirements
What you’ll need- Previous collections or customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and negotiation skills
- Ability to work independently and manage time effectively in a remote setting
- Comfortable working in a fast-paced environment with deadlines
Benefits
Comp & perks- Medical
- Dental
- Vision
- PTO and Paid Holidays- after 90 Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationproblem-solvingnegotiationtime managementindependenceempathyprofessionalism