Customer Success Associate

Books Are Fun

Customer Success Associate supporting schools through Books Are Fun’s Book Blast program. Managing onboarding, engagement, retention, renewals, and client advocacy remotely.

Posted 8/6/2026full-timeRemote • Alabama, Arizona, California, Colorado, Florida, Illinois, Iowa, Kentucky, Maryland, Montana, Nevada, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and relationship-building skills to foster long-term client loyalty while implementing data-driven retention strategies. Capable of managing multiple priorities and refining processes to enhance customer experiences.

Highest-signal resume keywords

Customer Success ExperienceRelationship-Building SkillsData-Driven InsightsCRM ExperienceRetention Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationProblem-Solving SkillsOrganizedDetail-OrientedEnergetic and Enthusiastic

Tools & Technologies

CRM

Industry Keywords

Customer-Centric MindsetClient AdvocacyEngagement StrategiesOnboardingSales Techniques

About the role

Key responsibilities & impact

Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal.
Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.
Implement retention strategies to maximize renewals and engagement.
Use data-driven insights to highlight program impact and promote future participation.
Facilitate smooth transitions of new schools from sales to customer success.
Partner closely with the Regional VP to align on client needs and retention efforts.
Provide feedback on customer insights, program enhancements, and growth opportunities to leadership and marketing.
Develop and execute engagement strategies that maximize participation and event results.
Support the Regional VP with communication and project coordination, as needed.
Identify friction points in the customer journey and refine processes to create effortless experiences.
Maintain organized, detailed records of client accounts, communications, and outcomes.
Participate in ongoing training and coaching on customer success best practices, sales techniques, and program details.
Encourage and gather testimonials, referrals, and client advocacy.
Leverage client satisfaction to build a network of advocates for Books Are Fun.

Requirements

What you’ll need

Strong communication, relationship-building, and problem-solving skills.
Customer-centric mindset with passion for creating exceptional experiences and long-term loyalty.
Organized, detail-oriented, and capable of managing multiple priorities seamlessly.
Energetic and enthusiastic; love books and enjoy sharing that excitement with clients.
Comfortable working independently in a remote environment.
Comfortable meeting new people every day and engaging with them directly.
Positive, proactive, and enthusiastic about helping others succeed.
Bachelor’s degree (preferred but not required).
Experience in Sales, Customer Success, or Customer Service (preferred but not required).
Experience with CRMs (preferred but not required).
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.
Must live in AL, AZ, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, MO, NC, NE, NV, NY, OH, PA, SC, TN, or TX; applicants outside these states will not be considered.

Benefits

Comp & perks

Performance Bonuses paid seasonally
401(k)
Dental insurance
Vision insurance
Health insurance
Flexible Spending Account/Health Savings Account/Dependent FSA
Supplemental benefits (critical illness, accident, & hospital indemnity)
Employee Assistance Program
Internet stipend
Company paid life insurance + buy-up option
Company paid short-term & long-term disability insurance
13 paid holidays throughout the year
Paid Time Off
Paid Volunteer Time Off
Work from home
Cultural connections such as our Quarterly Book Club
Growth Opportunity and Professional Development
Collaborative and enjoyable team environment