Customer Success Manager

Books Are Fun

Customer Success Manager guiding schools through Books Are Fun’s Book Blast program. Building relationships, increasing participation, and driving renewals for a children’s book company.

Posted 8/5/2026full-timeRemote • Alabama, Arizona, California, Colorado, Florida, Illinois, Iowa, Kentucky, Maryland, Montana, Nevada, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a focus on relationship-building, retention strategies, and data-driven insights to enhance client engagement and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementRelationship BuildingData-Driven InsightsRetention Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationProblem-SolvingOrganizedDetail-OrientedEnergetic

Industry Keywords

Client AdvocacyCustomer-Centric MindsetOnboardingEngagement StrategiesProject Coordination

About the role

Key responsibilities & impact

Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal
Build and nurture long-term relationships with school leaders through personalized outreach and proactive problem-solving
Implement retention strategies to maximize renewals and engagement
Use data-driven insights to highlight program impact and promote future participation
Facilitate smooth transitions of new schools from sales to customer success
Partner with the Regional VP to align on client needs and retention efforts
Provide customer insights, program enhancement feedback, and growth opportunities to leadership and marketing
Develop and execute engagement strategies that maximize participation and event results
Support the Regional VP with calendar management, communication, and project coordination
Identify customer-journey friction points and refine processes
Maintain organized records of client accounts, communications, and outcomes
Participate in ongoing training and coaching
Encourage and gather testimonials, referrals, and client advocacy

Requirements

What you’ll need

Proven experience in customer success, account management, sales support, or related roles
Strong communication, relationship-building, and problem-solving skills
Customer-centric mindset with passion for exceptional experiences and long-term loyalty
Organized, detail-oriented, and capable of managing multiple priorities
Energetic and enthusiastic; love of books and enjoyment of sharing that excitement with clients
Comfortable working independently in a remote environment
Must be able to lift up to 10 pounds at times
Must work from one of the listed states: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Maryland, Missouri, North Carolina, Nebraska, Nevada, New York, Ohio, Pennsylvania, South Carolina, Tennessee, or Texas

Benefits

Comp & perks

401(k)
Dental insurance
Vision insurance
Health insurance
Welness program and discounts to Calm app & One Pass Select
Flexible Spending Account/Health Savings Account/Dependent Care FSA
Supplemental benefits (critical illness, accident, & hospital indemnity)
Employee Assistance Program
Monthly internet stipend
Company paid life insurance + buy-up option
Company paid short-term & long-term disability insurance
13 paid holidays throughout the year
Paid Time Off
Paid Volunteer Time Off
Work from home
Cultural connections such as our Quarterly Book Club
Performance Bonuses paid seasonally