Weekend Customer Service Representative

Bonfe Plumbing, Heating & Air Service, Inc.

Customer Service Representative managing inbound and outbound calls for Bonfe's plumbing and electrical services. Advocating for customers and collaborating with team members to deliver exceptional service.

Posted 5/5/2026full-timeSouth Saint Paul • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound and outbound customer calls in line with department KPIs.
Deliver exceptional service using empathy, problem-solving, and clear communication.
Advocate for both the customer and Bonfe’s reputation.
Collaborate with team members to achieve company and departmental goals.
Participate in ongoing training and career development.

Requirements

What you’ll need

Positive attitude and strong communication skills.
Ability to stay calm under pressure and handle unexpected challenges.
Accountability and honesty.
Eagerness to help customers and teammates alike.
Strong multitasking and time management skills.
Independent, Problem-solving mindset and attention to detail.
Open to feedback and committed to continuous self-improvement.
Customer service experience (call center background is a plus).
Familiarity with Microsoft Office and standard office equipment.

Benefits

Comp & perks

Medical and dental coverage, with 100% Bonfe-paid premium after 60 days.
Optional vision insurance.
401(k) Plan with generous company match (eligible after 6 months).
Paid Time Off to relax and recharge.
Paid Training & professional development.
Uniforms Provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencecall center backgroundproblem-solvingmultitaskingtime managementattention to detail

Soft Skills

positive attitudestrong communication skillscalm under pressureaccountabilityhonestyeagerness to helpindependenceopen to feedbackcommitment to self-improvement