Chief Customer Operations Officer

Bondora

Chief Customer Operations Officer responsible for post-origination customer operations in a regulated banking environment at Bondora. Overseeing operations across European markets focused on automation and scalable workflows.

Posted 6/30/2026full-time🇪🇪 EstoniaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing scalable operations within regulated financial services, with a focus on digital banking and lending. Strong analytical skills support the development of measurable workflows and effective customer servicing.

Highest-signal resume keywords

Operations ManagementDigital Banking ExpertiseLoan ManagementAnalytical SkillsHands-On Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DevelopmentAutomationControls ImplementationDebt RecoveryCollections Execution

Soft Skills

LeadershipAnalytical Thinking

Tools & Technologies

Customer Service PlatformsMonitoring Tools

Industry Keywords

Regulated Financial ServicesHigh-Volume Customer Operations

About the role

Key responsibilities & impact

Build and run scalable, automated, measurable, and controlled operations
Oversee customer servicing and operations across lending
Manage loan management, repayments, and collections execution
Build workflows, automation, controls, queues, monitoring, and operating cadence

Requirements

What you’ll need

Experience in regulated financial services is a plus
Strong understanding of operations in digital banking and lending, debt recovery, or high-volume customer operations
Ability to develop measurable and controlled execution of operations
Strong analytical skills and hands-on leadership style

Benefits

Comp & perks

5 weeks of vacation
Private healthcare compensation
Hobby grant
Mental healthcare support
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