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Chief Customer Operations Officer
BondoraChief Customer Operations Officer responsible for post-origination customer operations in a regulated banking environment at Bondora. Overseeing operations across European markets focused on automation and scalable workflows.
About the role
Key responsibilities & impact- Build and run scalable, automated, measurable, and controlled operations
- Oversee customer servicing and operations across lending
- Manage loan management, repayments, and collections execution
- Build workflows, automation, controls, queues, monitoring, and operating cadence
Requirements
What you’ll need- Experience in regulated financial services is a plus
- Strong understanding of operations in digital banking and lending, debt recovery, or high-volume customer operations
- Ability to develop measurable and controlled execution of operations
- Strong analytical skills and hands-on leadership style
Benefits
Comp & perks- 5 weeks of vacation
- Private healthcare compensation
- Hobby grant
- Mental healthcare support
- Share options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Workflow DevelopmentAutomationControls ImplementationDebt RecoveryCollections Execution
Soft Skills
LeadershipAnalytical Thinking