Senior System Analyst

Bonapolia

Senior System Analyst optimizing support processes in a global mobility platform. Collaborating with teams to improve service automation and operational efficiency.

Posted 4/17/2026full-timeRemote • 🇰🇿 KazakhstanSeniorWebsite

About the role

Key responsibilities & impact

Analyze and improve support processes including verification, first-line support, and incident management
Collect and document requirements and translate them into system specifications and user stories
Design and optimize automation flows, SLAs, and escalation rules
Collaborate with engineers, product managers, and support teams to deliver effective solutions
Track KPIs and ensure automation delivers measurable impact

Requirements

What you’ll need

3+ years of experience as a Business or System Analyst or in a similar role
Experience with support or incident management systems
Strong process mapping, requirements analysis, and documentation skills
Good technical understanding of integrations including APIs and workflows

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process mappingrequirements analysisdocumentationincident managementsupport processesautomation flowsSLAsescalation rulesAPIsworkflows

Soft Skills

collaborationcommunication