Senior System Analyst
Bonapolia
full-time
Posted on:
Location Type: Remote
Location: Kazakhstan
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Job Level
About the role
- Analyze and improve support processes including verification, first-line support, and incident management
- Collect and document requirements and translate them into system specifications and user stories
- Design and optimize automation flows, SLAs, and escalation rules
- Collaborate with engineers, product managers, and support teams to deliver effective solutions
- Track KPIs and ensure automation delivers measurable impact
Requirements
- 3+ years of experience as a Business or System Analyst or in a similar role
- Experience with support or incident management systems
- Strong process mapping, requirements analysis, and documentation skills
- Good technical understanding of integrations including APIs and workflows
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappingrequirements analysisdocumentationincident managementsupport processesautomation flowsSLAsescalation rulesAPIsworkflows
Soft Skills
collaborationcommunication