BOLD Integrated Payments

Revenue Operations Associate

BOLD Integrated Payments

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Develop and maintain relationships within client organizations.
  • Act as a point of contact for assigned and unassigned clients, using creative strategies to address their needs, resolve issues, and ensure satisfaction, in addition to assisting GM’s with their assigned portfolio.
  • Managing and maintaining client data across multiple CRM platforms
  • Work closely with other departments, such as Client Services, Finance, and Direct Sales to ensure client success
  • Utilize knowledge of pricing and payment structures to optimize client satisfaction
  • Facilitate ongoing education for clients to enhance their independence and efficiency, including application processes, underwriting guidelines, and profitability analysis.
  • Use compounded knowledge to take care of client issues, needs, and goals.
  • Work closely with fellow team members to help cultivate a professional, fun, and trusting environment.
  • Oversee ongoing client operations, assisting clients with merchant account onboarding, and ensuring a positive customer experience
  • Engage in ongoing training to stay up-to-date on sales, business, and industry updates

Requirements

  • Communicate effectively internally and externally with tools provided
  • Work with urgency- a pace that produces high-quality outcomes
  • Make well-informed decisions, seeking input from others as needed based on impact & performance
  • Be proactive and responsive; less reactive
Benefits
  • Flexible vacation policy (with manager approval), plus 7 major holidays
  • Fully covered Employee-only coverage for medical, dental and vision insurance
  • 401(k) program with available company match
  • Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
  • Marketplace Care Teams to provide emotional and spiritual support for our employees
  • Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
  • Career development and training opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship managementproblem solvingclient satisfactioncommunicationteam collaborationproactivitydecision makingurgencytraining facilitationcustomer experience