Mid-Level End User Support Specialist
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Hazelwood • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $88,400 - $119,600 per year
Job Level
Mid-LevelSenior
Tech Stack
Linux
About the role
- Provide premium IT support to all levels of executives including staff
- Provide day-to-day operational support for Video Teleconference Center (VTC) systems (endpoint troubleshooting, room AV hardware, codecs, cameras, microphones, displays)
- Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
- Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
- Lead process improvements with internal and external partners to develop and execute integrated technologies
- Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
- Inform customers of technology advancements as applicable
- Provide user training and quick reference guides for common VTC tasks and best practices
- Provide comprehensive computing and VTC support at customer meetings
- Perform the restoration of routine to complex computing service operations
- Provide comprehensive computing support in isolated environments from the desktops to the servers
- Provide a broad range of basic systems and application support
- Provide technical support and assistance to customers, whether on the phone or in person
Requirements
- Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
- 3+ years of Windows or Linux system administration experience
- Experience with Webex facilitation and experience with VTC meeting structures
- Experience with basic audio/video troubleshooting
- Experience supporting computing in isolated environments for desktops and servers
- Experience with troubleshooting and repairing computing system hardware and software
- Experience troubleshooting operating system and installation problems
- Ability to work flexible hours, including on call support as needed (including weekends and holidays)
Benefits
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows system administrationLinux system administrationaudio/video troubleshootingVTC systems supportendpoint troubleshootingAV hardware maintenancesoftware/firmware updatestroubleshooting operating systemsrepairing computing system hardwareisolated environments support
Soft skills
customer supportprocess improvementuser trainingcommunicationflexibilityproblem-solvingcollaborationincident resolutiontechnical assistanceleadership
Certifications
CompTIA Security+DoD Directive 8570.01 Certification