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MRO Systems Support Specialist
BoeingMRO System Support Specialist providing assistance and troubleshooting for users of the MRO system. Supporting data accuracy and compliance in MRO practices while transitioning to Siemens Opcenter.
About the role
Key responsibilities & impact- Provide first-line support to end users of the MRO system.
- Log, track, and follow up on user issues, questions, and service requests.
- Assist in maintaining accurate system data related to maintenance activities, parts, and records.
- Support users in understanding system processes and standard workflows.
- Help ensure MRO system entries align with approved maintenance and material processes.
- Assist in checking part details, status, and traceability information, particularly in support of military aircraft operations.
- Escalate more complex issues to senior team members or technical support.
- Support testing of system changes, fixes, and future migration activities.
- Help update user guides, work instructions, and support documentation.
- Coordinate with maintenance, supply chain, and quality teams as required to resolve routine issues.
- Participate in system training and knowledge transfer activities.
- Contribute to continuous improvement by identifying recurring issues or user pain points.
Requirements
What you’ll need- The ability to gain Security Clearance
- Basic to intermediate understanding of aircraft MRO processes.
- Exposure to aircraft parts, materials, or records control.
- Good coordination and communication skills.
- Ability to work with multiple stakeholders and follow structured processes.
- Strong attention to detail and willingness to learn.
- Comfortable using enterprise systems and supporting end users.
- Good analytical and troubleshooting skills at a foundational level.
- Ability to prioritise tasks and manage workload with guidance.
- Previous experience as aircraft apprentice or technician would be helpful.
Benefits
Comp & perks- Competitive salary and annual incentive plans
- Continuous learning: You’ll develop the approach and skills to navigate whatever comes next
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs
- 23 days plus UK public holidays and a Winter Break between Christmas and New Year!
- Pension Plan with 10% employer contribution
- Company paid BUPA Medical Plan
- Short Term Sickness: 100% pay for the first 26 weeks!
- Long Term Sickness: 66.67% of annual salary from 27th week
- 6x annual salary life insurance
- Learning Together Programme to support your ongoing personal and career development
- Access to Boeing’s Well Being Programs, tools, and incentives
- Excellent parental leave options are available!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MRO system supportdata maintenancesystem testinguser documentationtroubleshootinganalytical skillsaircraft parts controlrecords controlprocess alignmentmilitary aircraft operations
Soft Skills
communication skillscoordination skillsattention to detailwillingness to learntask prioritizationworkload managementstakeholder engagementproblem-solvingcontinuous improvementuser support
Certifications
Security Clearance