Product & Service Quality Manager

Boeing

Product & Service Quality Manager managing corrective actions and ensuring quality compliance in aerospace at Boeing. Leading a cross-functional team in aerospace manufacturing processes.

Posted 6/13/2026full-timeTukwila • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $119,850 - $162,150 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach and manage a team of engineers/inspectors/analysts executing corrective action (CA) and production defect investigations.
Accept, triage and assign incoming corrective actions, DCMA findings, supplier nonconformances and post‑delivery defect reports.
Direct and participate in root cause analysis (RCA) activities (e.g., 8D, 5 Whys, Fishbone, FMEA) and ensure robust causal documentation.
Develop, review and approve corrective action plans, verification/validation methods, and disposition strategies to ensure effectiveness and prevent recurrence.
Coordinate with DCMA, Quality, Manufacturing, Engineering, Supply Chain, Sustainment/Customer Support, and program management to align corrective actions and report status.
Track, report and drive timely closure of actions in the corrective action tracking system; maintain accurate metrics and dashboards (e.g., aging, repeat rate, closure quality).
Ensure compliance with contract requirements, technical data, regulatory requirements and Boeing quality systems.
Support post‑delivery investigations including field returns, in‑service reports, and associated depot repairs; prioritize safety‑of‑flight and mission‑critical issues.
Perform trend analysis and provide recommendations to prevent systemic issues or supplier performance degradation.
Lead corrective action reviews and verification audits; close loop on effectiveness checks.
Provide regular briefings to Program Quality, Integrated Product Team (IPT) leads and senior management; escalate unresolved/high‑risk items.
Mentor and develop team members; allocate resources and manage workload to meet program priorities.

Requirements

What you’ll need

5+ years of experience in aerospace manufacturing
5+ years of experience in data analysis and Root Cause Corrective Action (RCCA)
3+ years of experience interfacing with the Defense Contract Management Agency (DCMA)
5+ years of experience working with and supporting Quality Management System (QMS)
3+ years of experience using manufacturing tools (MESci, etc.)

Benefits

Comp & perks

Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysiscorrective actiondata analysisverification methodsdisposition strategiestrend analysis8D5 WhysFishboneFMEA

Soft Skills

leadershipcoachingmentoringcommunicationteam managementproblem-solvingresource allocationworkload managementcollaborationreporting