Technical Product Support Analyst – Associate, Experienced

Boeing

Technical Product Support Analyst providing 24x7 customer support for Boeing’s SaaS platforms. Responsible for troubleshooting and resolving service requests from diverse internal and external customers.

Posted 5/28/2026full-timeSeattle • Colorado, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $83,300 - $112,700 per yearWebsite

About the role

Key responsibilities & impact

Provide responsive 24x7x365 world class technical customer service and support for service requests, phone calls and email inquiries.
Utilize and maintain knowledge, troubleshooting guides and self-help resources for internal team and external customer usage.
Contribute to continuous improvement, problem management, root cause and corrective action (RCCA) activities to improve customer satisfaction, reduce repetitive issues, and eliminate negative impacting events.
Draft and publish global communications for unplanned events.
Continuous learning by staying up to date with new software/hardware products, features and Information Technology (IT) support methods.
Be a resource and partner with cross functional and matrix organization team members in delivering superior customer service and support.

Requirements

What you’ll need

1 or more years’ experience and competency in troubleshooting, analysis and problem solving strategies to address simple to complex customer inquiries.
Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
Willingness to work in 24x7x365 technical customer support environment.
3 or more years' related work experience or an equivalent combination of education and experience Associate’s degree or higher IT support or equivalent background across one or more of the software systems development / sustaining disciplines a plus.
Project management tools and practices as well as knowledge of project and software implementation a plus.
Knowledge and/or experience within the aviation industry.
Knowledge of Aviation training practices and protocols.

Benefits

Comp & perks

Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinganalysisproblem solvingproject managementsoftware implementationIT supportcustomer servicecontinuous improvementroot cause analysiscorrective action

Soft Skills

effective written communicationeffective speaking skillscross-functional collaborationcustomer satisfaction focuscontinuous learningadaptabilityteamworkproblem managementresourcefulnessorganizational skills

Certifications

Associate’s degreeIT support certification