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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead value stream mapping efforts to visualize current-state processes, identify bottlenecks, inefficiencies, and non-value-added steps
- Define and design future-state processes and roadmaps that improve cycle times, quality, and customer value
- Facilitate workshops and interviews with IT stakeholders to gather requirements, validate insights, and socialize improvement opportunities
- Develop and socialize clear, role-tailored communications that explain improvement work, benefits, and changes to different IT audiences
- Translate process insights into actionable recommendations, metrics, and governance mechanisms
- Collaborate with process owners, product managers, developers, operations, security, and other IDT&S teams to implement changes and monitor outcomes
- Measure impact using relevant KPIs (lead time, cycle time, throughput, defect rates, deployment frequency, etc.) and report progress to leadership
- Mentor and coach teams on Lean, Agile, Six Sigma, and VSM methodologies as needed
Requirements
What you’ll need- 5+ years’ experience with processes analysis, processes development, and process improvement
- 3+ years’ experience with Value Stream Mapping
- 5+ years’ experience communicating with technical experts and explaining difficult technical concepts to non-technical business users
- 3+ years’ experience in business and/or organizational change management
- Excellent written and verbal communication skills
- Proficiency with process documentation tools and data analysis
- Familiarity with ITIL/DevOps concepts a plus
- Lean certification
- Experience with enterprise IDT&S environments, DevOps practices, software delivery pipelines, and IDT&S operations
- Familiarity with ITSM frameworks (ITIL) and security/compliance considerations within IT processes
- Experience producing role-specific communications for audiences such as developers, operations/DevOps, security, PMs, and executives
- Experience leading large-scale process improvement programs or transformation initiatives
- Strong storytelling ability: turning data and process maps into compelling narratives for leadership and teams
- Experience with change impact assessments, training material development, and adoption tracking
Benefits
Comp & perks- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process analysisprocess developmentprocess improvementValue Stream MappingLean methodologiesAgile methodologiesSix Sigmadata analysisKPI measurementchange impact assessments
Soft Skills
written communicationverbal communicationstorytellingmentoringcoachingcollaborationfacilitationorganizational change managementstakeholder engagementrole-tailored communication
Certifications
Lean certification