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About the role
Key responsibilities & impact- Build and maintain a clear view of in-work items (backlog), drive daily progress, and escalate blockers appropriately
- Own day-to-day operational readiness activities for server-based environments (prod and non-prod), including service operations, restarts, and health validation
- Lead patching planning and execution, including building/maintaining patch calendars (security and bug-fix cadence), documenting step-by-step patch procedures, validation criteria, and coordinating required approvals and change control artifacts
- Lead production implementation planning for medium-to-large changes including detailed schedules, task lists, cutover/rollback plans, validation checklists, and post-deploy stabilization steps
- Coordinate cross-functional execution with infrastructure, database, network, security, and vendor teams; ensure responsibilities and timelines are explicit
- Provide audience-appropriate status communications (business impact, testing needs, outage windows, compliance actions, key risks)
- Act as technical lead/escalation point during critical incidents and planned changes; ensure follow-through through stabilization
- Support environment improvements and operational hardening efforts (e.g., disaster recovery readiness, environment alignment, decommissioning unused servers, backup verification, monitoring/performance considerations)
Requirements
What you’ll need- 3+ years of experience in post-implementation support, help desk & hyper-care operations, system sustainment, and upgrade management
- 3+ years of experience testing internal controls, including key SOX controls
- 3+ years of experience supporting regulatory compliance processes/audits (e.g. SOX, DFARS, etc)
- 3+ years of experience in ITGC domains (e.g., access, change management, IT operations) and how they support financial reporting reliance
- 3+ years of experience analyzing requirements to develop action plans and facilitate implementation efforts
- Experience with Application Development & Sustaining (AD&S) framework for information technology applications
Benefits
Comp & perks- competitive base pay and variable compensation opportunities
- health insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patch managementoperational readinesssystem sustainmentupgrade managementregulatory complianceinternal controls testingdisaster recoveryenvironment hardeningchange managementrequirements analysis
Soft Skills
communicationleadershipcross-functional coordinationproblem-solvingstakeholder managementstatus reportingincident managementplanningdocumentationteam collaboration