Operations Specialist, ServiceNow
Boeing
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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Tech Stack
About the role
- Manage operational support and administration of the ServiceNow platform in a large, global enterprise environment
- Ensure ServiceNow availability, performance, and reliability for business-critical workflows and service management processes
- Manage and prioritize platform incidents, service requests, problems, and escalations through resolution
- Monitor platform health, integrations, scheduled jobs, queues, and system logs to identify and resolve issues proactively
- Coordinate platform upgrades, patches, hotfixes, and release activities in alignment with Boeing change management and governance standards
- Partner with infrastructure, cybersecurity, application support, and business teams to support integrated enterprise services
- Oversee incident, problem, and change workflows to ensure adherence to ITIL-based processes and internal controls
- Maintain documentation, runbooks, support procedures, and knowledge articles for operational use
- Track and report key metrics such as SLA compliance, incident trends, system availability, and operational performance
- Support audit, compliance, and security requirements related to platform operations, access controls, and data governance
- Identify and implement opportunities for automation, process optimization, and service improvement.
Requirements
- A Bachelor’s degree or higher
- 5+ years of experience in enterprise IT operations, application support, or service management
- 2+ years of direct ServiceNow operational support or platform administration experience
- Strong understanding of ServiceNow core modules such as Incident, Problem, Change, CMDB, Service Catalog, and Reporting
- Experience supporting enterprise-grade workflows, integrations, and operational controls
- Knowledge of ITIL processes and IT service management best practices
- Demonstrated ability to manage incidents, escalations, and cross-functional troubleshooting efforts
- Strong communication skills with the ability to work effectively with technical teams, leadership, and business stakeholders.
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITILincident managementproblem managementchange managementCMDBService Catalogreportingautomationprocess optimization
Soft Skills
communicationcross-functional collaborationtroubleshootingincident managementescalation managementprioritizationdocumentationmetrics trackingservice improvementstakeholder engagement
Certifications
Bachelor’s degreeITIL certification